Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Price & Locate
Ford Credit Finance
Tools & Resources
Apply for Credit
Service & Maintenance
Support & How-Tos
Hi, ready to roll?
Add your vehicle to easily find vehicle information, track your Owner Advantage Rewards and receive notifications. Plus you’ll get to know your vehicle better with helpful information tailored just for you.
To view your warranty information, please sign in or select a vehicle.
Schedule service at a Ford dealership in your area
Get one-on-one support right now
Speak to a Ford representative