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Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Add your vehicle to easily find vehicle information, track your Owner Advantage Rewards and receive notifications. Plus you’ll get to know your vehicle better with helpful information tailored just for you.
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Balances may include special rewards/bonuses with varying expiration dates. Any earning or redemption limitations or program restrictions will be applied at your dealership, if applicable. Oil change disposal fees not included in some areas; taxes extra. Complimentary oil change(s) must be of equal or lesser value than the lowest price paid for paid oil changes purchased to earn the reward.
For additional program information, including program terms and conditions, eligible vehicles, account balances, or expiration dates, please contact your Owner Advantage Rewards dealer.
Redeeming your rewards is easy — just let your Service Advisor know you’d like to apply your Service Rewards toward your service visit.
When you purchase qualifying parts and service from your Owner Advantage Rewards dealer, you’ll earn rewards to save on future purchases. All household vehicles count. Simply let your dealer know you’re a member.
Balances may include special rewards/bonuses with varying expiration dates. Any earning or redemption limitations or program restrictions will be applied at your dealership, if applicable. Oil change disposal fees not included in some areas; taxes extra. Complimentary oil change(s) must be of equal or lesser value than the lowest price paid for paid oil changes purchased to earn the reward.
For additional program information, including program terms and conditions, eligible vehicles, account balances, or expiration dates, please contact your Owner Advantage Rewards dealer.
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For more information, see Owner Advantage Rewards FAQs
Save even more with Service Coupons and Rebate Offers