How to identify your SYNC® version
Four versions of SYNC are available, including SYNC with MyFord Touch, depending on your vehicle’s model and year. Learn which version of SYNC you have.
Learn moreThe FordPass™ App Is Draining my Phone's Battery. What Do I Do?
We’ve heard from a few customers that there’s a battery drain issue on some iPhones.
We apologize if you’ve been affected. We’re working to address battery consumption issues affecting some devices running on iOS 14+ after being connected to a vehicle. This fix will be included in a future iOS update.
In the meantime, there are actions you can take to lessen the impact:
- Confirm battery usage
- Under settings, scroll down to Battery
- Then, review FordPass Battery Usage By App
- Force close The FordPass App
- iOS devices without a Home button
- Swipe up from the bottom of the screen
- Then, pause slightly in the middle of the screen
- Swipe left or right until you locate FordPass
- Swipe up on FordPass
- iOS devices with a Home button
- Double press the Home button
- Swipe left or right until you locate FordPass
- Swipe up on FordPass
- iOS devices without a Home button
- Restart your phone
Please note: Until a fix is in place, these issues may come up again after your phone has been connected to your vehicle. If so, repeat the above steps.
Additional Topics
The FordPass and the Lincoln Way Apps, compatible with select smartphone platforms, are available through a free download. Message and data rates may apply.
The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.
iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
