Close up of center console in Ford interior. Voice command and phone icons on top right of image.

A key feature of SYNC® is using voice commands for hands-free calling. Voice commands can also be used to manage text messages, phone settings, and phone connections.3,27,48

Key points about Phone voice commands

Unlike other voice commands, the Phone mode is always active, so you don’t have to first say “Phone” to switch modes. If you do say "Phone" first, the command still works.

Contact names must be said exactly as entered in your phonebook. Giving the location as part of the "Call" command, such as "Call Mom at home," is optional, but helps streamline the voice dialogue.

With the "Dial" command, use the words "star," "pound," and "plus" for the symbols *, #, and +. Say "Delete" to delete the last character. Say "Clear" to delete the entire entry and start over.

There is no voice command to end a call. To conclude a call, press the Phone button or wait for the other party to disconnect.

Phone voice commands

  • Action
    Voice Commands
  • Call listing in phonebook
    "Call [name] [at home/at work/on cell/on other]"
  • Ex.: "Call Mom"
  • Ex.: "Call Mary Smith on cell"
  • Call number

    “Dial" | pause | "[phone number]"

  • Ex.: "Dial" | pause | "star 69" | pause | "Dial"

  • Display phonebook entries before calling

    "Phonebook" | pause | "[name] [at home/at work/on cell/on other]”

  • Ex.: "Phonebook" | pause | "Mary Smith"

  • Ex.: "Phonebook" | pause | "Smith, John on cell"

  • Display call history

    "Phone" | pause | "Call history [incoming/outgoing/missed]"

  • Ex.: "Phone" | pause | "Call history missed"

  • Display Phone Connections menu

    "Phone" | pause | "Connections"

  • Turn on/off phone's Bluetooth® feature*

    "Phone" | pause | "Connections" | pause | "Bluetooth [on/off]"

  • Connect a paired phone

    "Phone" | pause | "Connections" | pause | "Connect [phone name in SYNC]"

  • Ex.: "Phone" | pause | "Connections" | pause | "Connect Paul's phone"

  • Delete a paired phone

    "Phone" | pause | "Connections" | pause | "Delete [phone name in SYNC]"

  • Ex.: "Phone" | pause | "Connections" | pause | "Delete Paul's phone"

  • Display phone name in SYNC

    "Phone menu" | pause | "Phone name"

  • Turn off ringer

    "Phone menu" | pause | "Setting set ringer off"

  • Turn on ringer

    "Phone menu" | pause | "Setting set phone ringer"

  • Change SYNC ring tone

    "Phone menu" | pause | "Setting set ringer [1/2/3]"

  • Check battery level

    "Phone menu" | pause | "Battery"

  • Check signal strength

    "Phone menu" | pause | "Signal"

  • Launch mobile applications, such as Pandora® radio,53 on your connected phone (Requires SYNC AppLink)

    "Mobile applications"
  • If a call is active, use the following commands:
  • Switch audio from car speakers to phone (privacy)
    "Go to privacy"
  • Place call on hold/pick up call
    "Hold call [on/off]"
  • Mute call
    "Mute call on"
  • Unmute call
    "Unmute call"
  • Allow incoming call to join a call in session
    "Join calls"

Text message voice commands

These commands allow you to hear a text message. You cannot text while driving.

  • Action
    Voice Commands
  • Turn on/off notification of an incoming text message

    "Phone menu" | pause | "Phone setting message notification [on/off]"

  • Listen to text message
    Incoming message:
  • "Read message"

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