How to Perform a Master Reset for My Ford® SYNC® Version

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How do I reset SYNC* to factory settings?

Like any piece of complex technology, common issues with SYNC software can often be addressed by conducting a Master Reset. A Master Reset is also recommended when you are transferring vehicle ownership. In either case, the process erases all stored data within your SYNC system — including call history, text message info and previously paired phones.

What to do before you begin a SYNC system Master Reset.*

  • Your vehicle must be in Park and running, not in Accessory mode.

  • Make sure you are familiar with all of your vehicle’s controls.

  • Make sure you note any saved Navigation points and other personal data. If you don’t, you will lose all this info.

SYNC 3 Master Reset instructions.

  1. Press Settings in the Feature bar at the bottom of the screen.

  2. Press the General icon (you may have to swipe to the next screen).

  3. Press the Scroll bar or swipe vertically until you see Master Reset.

    Press Master Reset.

  4. A message confirming that all system settings will be erased and reset to factory defaults will appear.

    Press Continue.

  5. A “Resetting to factory defaults” message will appear, the system will turn off and the screen will go blank. It may take a few minutes for the system to reset and resume normal operation.

  6. After completing a Master Reset, you will need to pair your phone to SYNC.

SYNC Master Reset instructions.

  1. On your phone, choose Bluetooth® from the Settings menu, then select SYNC and delete it.

  2. Press the Arrows or Seek buttons until Return displays on the screen.

    Press OK.

  3. Press the Arrows or Seek buttons until Advanced displays on the screen.

    Press OK.

  4. Press the Arrows or Seek buttons until Master Reset displays on the screen.

  5. Press OK.

  6. A confirmation message displays on the screen.

    Press OK.

  7. After completing a Master Reset, you will need to pair your phone to SYNC.

SYNC with MyFord Touch® Master Reset instructions.

  1. Using your system’s touchscreen, touch Settings, then touch System.

  2. Navigate to the second page of the System menu, then touch Master Reset.

  3. When SYNC prompts you, touch “Yes” to continue.

  4. “Performing scheduled system maintenance” appears on the touchscreen for several minutes.

  5. The home screen reappears. The Master Reset is now complete.

  6. After completing a Master Reset, you will need to pair your phone to SYNC.

*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

The Bluetooth word mark is a trademark of Bluetooth SIG, Inc.

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