Quick Tip
Your dealer can also help determine your SYNC version. There may be a charge for this service, so check with your dealer first.
Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Add your vehicle to easily find vehicle information, track your Owner Advantage Rewards and receive notifications. Plus you’ll get to know your vehicle better with helpful information tailored just for you.
Each SYNC® software update is tailored to your system, so it’s important that you have reported your latest successful software update in your SYNC Owner account. If you believe your account is out of date, the SYNC Status Checker tool allows you to verify the SYNC software you have installed in your vehicle.27
There are a few things you should do before starting step 1:
Activate your SYNC Owner account (if you haven’t already done so), by registering your vehicle
Familiarize yourself with your vehicle’s media hub
Locate an empty USB drive that holds 2 GB or more of data and is not password-protected
Sign in to your SYNC Owner account.
Visit the SYNC Software Updates page.
If you see a notification that says, "You have recently downloaded an update," choose Confirm Update. You'll be instructed on how to report your last successful installation so that we can keep you informed when new updates are available to you.
If you see a notification that says, "You have an update available," then your SYNC system is due for a software update. Choose Download SYNC Update and follow the instructions on how to update your SYNC system.
If you don't see any notifications on the SYNC Software Updates page, then your SYNC system is up to date. Please check back at a later date for more information on the next software update for your system.
Your dealer can also help determine your SYNC version. There may be a charge for this service, so check with your dealer first.