How to set up and connect to your Wi-Fi Hotspot

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Set up and connect to your FordPass Connect™* with Wi-Fi Hotspot-equipped** vehicle and connect up to 10 devices simultaneously as well as make or receive calls while the Hotspot is in use.

Get the most out of your Wi-Fi Hotspot

  • Fast data speeds through a 4G LTE connection on the AT&T nationwide wireless network

  • Powerful vehicle antenna that maintains connection for up to 50 feet outside of the vehicle for up to 10 devices to utilizing the vehicle Wi-Fi Hotspot at the same time

  • Ability to make or receive calls while Wi-Fi is in use

Set up your Wi-Fi Hotspot

Before you start

  1. Start your vehicle.

  2. Find the “Vehicle Wi-Fi & Hotspot” menu

    a. Using the vehicle SYNC display, touch “Settings” on the bottom right of the screen.

    b. Scroll sideways until you locate the “Wi-Fi & Hotspot” menu

    c. Select the “Wi-Fi & Hotspot” menu and then select the “Vehicle Hotspot” tab.

  3. Check the default settings of the Wi-Fi Hotspot

    a. In the “Wi-Fi Hotspot” screen, verify that the “Wi-Fi Hotspot” is set to “On”. The “Toggle” should be moved to the right and in the “On” position. If it is not, press the “Toggle” button to turn the Wi-Fi Hotspot “On”.

    b. Touch the “Settings” tab and take note of the “Service Set Identifier” (SSID) name. This is the name of your Wi-Fi Hotspot and will be required later.

    Note: Your Wi-Fi Hotspot has a default unique SSID name and password. You can change these in the Edit Wi-Fi Hotspot Settings screen and view them at any time.

    c. Click the “Edit” button located near the bottom center of the screen.

    d. Verify that the “Wi-Fi Visibility” setting is moved to the right and toggled “On”. Touch the toggle to move it to the “On” position if it is toggled off and moved to the left.

    Your vehicle’s Wi-Fi Hotspot should now be turned on and have a network to which devices can connect. To ensure it is working properly, connect a Wi-Fi enabled device.

Connect to your vehicle’s Wi-Fi Hotspot

  1. Connect to the Wi-Fi Hotspot with a device

    a. Access the “Wi-Fi Menu” within the device, generally found inside your device’s “Settings” menu, though may vary by device.

    b. Make sure your device’s Wi-Fi is enabled by turning it on. If it is not turned on, you will not see a list of Wi-Fi networks available.

    c. Wait for the available networks to load on the device and find the name of your vehicle's Wi-Fi Hotspot (SSID). If you do not see it listed, make sure your Wi-Fi is turned “On” or try toggling your device’s Wi-Fi off and on again.

    Note: As noted above, the vehicle's Wi-Fi Hotspot (SSID) name a can be found in the vehicle's SYNC Wi-Fi Hotspot Settings screen.

    d. Select your Wi-Fi Hotspot and you will be prompted to enter a password to connect to the Hotspot.

    e. Enter the default Wi-Fi Hotspot password provided or, if you’ve created your own password, enter that exactly as it is displayed as passwords are case sensitive.

    Note: As noted above, the vehicle's Wi-Fi Hotspot password a can be found in the vehicle's SYNC Wi-Fi Hotspot “Settings” screen. The password may contain a lowercase "L" and/or capital "i". These letters look very similar. If password is rejected in your device, try switching the letters around to see if this resolves it.

    f. Press “Join” or “Connect” to complete this step and connect your device to the Hotspot.

  2. Verify your device is connected

    a. To verify your device is connected, open an internet browser on your device (Safari or Chrome are preferred).

    b. Go to “ford.com” in your internet browser.

    c. If you have an active data plan for your vehicle Wi-Fi Hotspot, then you will be directed to the Ford landing page. If you do not have an active wireless data plan for your Hotspot, then you will be redirected to the AT&T wireless data plan sign-up page.

    d. Your device should now be connected to the Wi-Fi Hotspot.

    Note: You can still connect your device to your vehicle’s Wi-Fi Hotspot without a wireless data plan for your Hotspot. However, the Wi-Fi Hotspot will not let your device connect to the internet until you’ve signed up for a wireless data plan. If you have not already, sign up for a complimentary 3 month/3GB wireless data plan trial that is provided to owners of new 2018 model year FordPass Connect™ with Wi-Fi Hotspot-equipped vehicles. If your trial has expired, you’ll need to sign up for data plan to connect to the internet.

**FordPass Connect, an optional feature on select vehicles (SYNC Connect for 2017/2018 model year vehicles), is required for certain remote features and requires the FordPass App and FordPass Connect Service (see App Terms for details). Service on 2018 and prior model year vehicles includes a complimentary 5-year trial for remote features, excluding Wi-Fi hotspot, that starts with original vehicle sales date (after which, fees may apply). Service for 2019 model year vehicles includes a complimentary 2-year trial period for remote features, excluding Wi-Fi hotspot, and starts with the original vehicle sales date (after which, fees may apply). Service for 2020 and later model year vehicles includes a complimentary 1-year trial for remote features, excluding Wi-Fi hotspot, and starts with original vehicle sales date (after which, fees may apply). Connected service and related feature functionality is subject to compatible AT&T network availability. Evolving technology/cellular networks may affect functionality and availability, or continued provision of some features, prohibiting them from functioning. Certain restrictions, 3rd-party terms or message/data rates may apply.

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