How to identify your SYNC® version
Four versions of SYNC are available, including SYNC with MyFord Touch, depending on your vehicle’s model and year. Learn which version of SYNC you have.
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Did you know that your vehicle’s SYNC® system may have a feature that can call for help if you’re in an accident?
If your airbags deploy or the fuel pump is shut off due to an accident, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth®-enabled phone.
Here's how it works:
SYNC will alert you via your vehicle’s touchscreen that it will attempt to call 911. You’ll also have the ability to cancel, should you need it. You can cancel the call by pressing “Cancel” on your screen or press and hold the phone button on your steering wheel. If you do not cancel the call, a prerecorded message will play for the 911 operator, then the system will allow any occupant to talk to the operator.
911 Assist also relays additional information to help emergency operators dispatch the appropriate resources, including your vehicle’s location, if the airbags went off, whether it’s a front, side, rear collision or rollover, and how many safety belts it detects were fastened.
The first time you pair your phone to the SYNC system, you will be asked if you want to activate 911 Assist. You also have the option to activate it at a later time.
From your SYNC screen:
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Press Settings.
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Press 911 Assist.
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Switch the button to On.
You can also add two emergency contacts from your contacts list to be displayed following an emergency call placed by SYNC.
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Press Settings.
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Press 911 Assist.
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Press Set Emergency Contacts.
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Select a contact.
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A list of your contacts will be displayed so you can choose the person you’d like to add.
The vehicle's electrical system (including the battery), the wireless service provider's signal and a connected mobile phone must all be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated.
Aftermarket on-board diagnostic devices may interfere with various vehicle systems, including Vehicle Health Report and 911 Assist. To avoid interference, remove the device or contact the device maker for more information on compatibility.
The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.
