
How to identify your SYNC® version
Four versions of SYNC are available, including SYNC with MyFord Touch, depending on your vehicle’s model and year. Learn which version of SYNC you have.
Learn moreIf you experience problems with SYNC®—or you are transferring ownership of the vehicle—you should perform a master reset. This process erases all stored data—such as call history, text message information, and previously paired phones—and restores your system to factory settings.27
If you have a 2017 model year SYNC-equipped vehicle or newer, or one of the 2016 and 2015 vehicles listed below, follow the first set of instructions.
If you have an older vehicle that is not listed above, follow the second set of instructions.
On your phone, choose Bluetooth from the Settings menu, then select SYNC and delete it. 48
On the SYNC screen, press the Menu button.
Press the Down Arrow button until SYNC Settings displays on the screen.
Press OK.
Press the Down Arrow button until Master Reset displays on the screen.
Press OK.
A Confirmation message displays on the screen.
Press Yes.
After completing a master reset you will need to pair your phone to SYNC.
On your phone, choose Bluetooth from the Settings menu, then select SYNC and delete it. 48
On the SYNC screen, press the Phone button. The SYNC screen will display either:
Press the Arrows or Seek buttons until Return displays on the screen.
Press OK.
Press the Arrows or Seek buttons until Advanced displays on the screen.
Press OK.
Press the Arrows or Seek buttons until Master Reset displays on the screen.
Press OK.
A Confirmation message displays on the screen.
Press OK.
After completing a master reset you will need to pair your phone to SYNC.
Effective: February, 2020
FordPass is a platform that will empower you to rethink the way you travel. Through a collection of current features and programs, and features coming soon, FordPass will provide you with more options so you can go further than you thought possible...
Note: If you do not accept the terms and conditions by June 30, 2020, your Owner Advantage Rewards balance will be forfeited.