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How to perform a master reset

If you experience problems with SYNC®—or you are transferring ownership of the vehicle—you should perform a master reset. This process erases all stored data—such as call history, text message information, and previously paired phones—and restores your system to factory settings.27

The master reset process varies, depending on your vehicle model and year.

If you have a 2017 model year SYNC-equipped vehicle or newer, or one of the 2016 and 2015 vehicles listed below, follow the first set of instructions.

  • Ford 2016 model year, SYNC-equipped Escape, Explorer, Edge, F-150, Focus, and Mustang.
  • Ford 2015 model year, SYNC-equipped Edge, F-150, Focus, and Mustang.

If you have an older vehicle that is not listed above, follow the second set of instructions.

First set of instructions 

Before you start

There are a few things you should do before starting step 1:
  • Your vehicle must be in Park and running, not in Accessory mode.
  • Familiarize yourself with the controls in your vehicle.
  • Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings. 

  1. On your phone, choose Bluetooth from the Settings menu, then select SYNC and delete it. 48

  2. On the SYNC screen, press the Menu button.  

  3. Press the Down Arrow button until SYNC Settings displays on the screen.
    Press OK.

  4. Press the Down Arrow button until Master Reset displays on the screen.
    Press OK.

  5. A Confirmation message displays on the screen.
    Press Yes.

  6. After completing a master reset you will need to pair your phone to SYNC. 

Second set of instructions



Before you start
There are a few things you should do before starting step 1:
  • Your vehicle must be in Park and running, not in Accessory mode.
  • Familiarize yourself with the controls in your vehicle.
  • Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings. 

  1. On your phone, choose Bluetooth from the Settings menu, then select SYNC and delete it. 48 

  2. On the SYNC screen, press the Phone button. The SYNC screen will display either:

    • Connecting
    • No phone paired or connected

  3. Press the Arrows or Seek buttons until Return displays on the screen.
    Press OK.

  4. Press the Arrows or Seek buttons until Advanced displays on the screen.
    Press OK.

  5. Press the Arrows or Seek buttons until Master Reset displays on the screen.
    Press OK.

  6. A Confirmation message displays on the screen.
    Press OK.

  7. After completing a master reset you will need to pair your phone to SYNC.