How to identify your SYNC® version
Four versions of SYNC are available, including SYNC with MyFord Touch, depending on your vehicle’s model and year. Learn which version of SYNC you have.
Learn more
The Phonebook in your SYNC® system helps keep your life running smoothly when you’re behind the wheel.
But did you know that making a few small changes to your Phonebook can help keep your system running smoothly too?
Performing simple adjustments can help fix operational issues, and help keep your system operating in top shape.27
IMPROVE VOICE RECOGNITION BY ADDING FULL NAMES
If SYNC can’t understand your voice commands when you’re trying to place a call, you may want to check your Phonebook contacts.
That’s because the system’s voice recognition works better when your contacts have a first and last name. For instance, saying “Call John Smith” is more effective than if you say just “Call John.”
OPTIMIZE YOUR SYSTEM BY EDITING PHONEBOOK CONTACTS
If your Phonebook is really big, it may affect how your SYNC system runs.
To get the best performance, pare down your contact list to only the numbers you call regularly. You can also combine duplicate entries with separate Home/Work/Mobile numbers into one contact.
Also, try to limit each Phonebook contact to their first name, last name, and phone numbers.
IMPROVE HANDS-FREE CALLING BY REMOVING SPECIAL CHARACTERS
Has your SYNC system given you a “Calling Dot Work” voice prompt, or mistakenly called your first stored contact, when you’re trying to make a call from a stored Phonebook contact?
If so, your paired phone may have special characters in its contacts that were imported to your SYNC Phonebook. Emoticons like smiley faces can affect SYNC, as well as any devices paired with it.
If you’ve experienced this issue, please remove all emoticons from your phone’s contacts. Once you’re sure all emoticons have been removed, perform a master reset. Then, you can re-pair your phone and re-download your Phonebook contacts.
