How to perform a master reset

If you experience problems with SYNC®, you can perform a master reset. This process erases all stored data, such as call history, text message information, and previously paired phones, and restores your system to factory settings.27

  • Your vehicle must be in Park and running, not in Accessory mode 

  • Familiarize yourself with the controls in your vehicle 

  • Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings 

  1. Press the PHONE hard button.

  2. Select the 'Settings' tab on the touchscreen.

  3. Select 'Advanced'.

  4. Scroll using the seek buttons on the touchscreen and select 'Master Reset'.

  5. SYNC will ask you to confirm. Press 'YES' to continue.

  6. SYNC will confirm when the master reset is complete.