Receive Vehicle Health Alerts & Vehicle Health Reports through FordPass and SYNC® 3 AppLink®

Set up Vehicle Health Alerts & Vehicle Health Reports to get important notifications about your vehicle.

By connecting your SYNC 3 vehicle to FordPass through SYNC 3 AppLink you can receive Vehicle Health Alerts delivered directly to your phone. This will alert you to problems with your vehicle, along with the severity of the concern and necessary steps to resolve it, so you don’t have to wonder what that warning light on your dashboard means again. Alerts are accompanied with buttons to click to call Roadside Assistance or to call or schedule an online appointment with your preferred dealer.

Vehicle Health Alerts will display as in-app notifications or push notifications, if enabled. Vehicle Health Alerts may be related to:

  • Oil life

  • Engine, Transmission & Emissions

  • Brakes and Suspension

  • Restraints and Driver Assistance

  • Checks, Fluids and Filters

Additionally, you will also be able to schedule a Vehicle Health Report to be e-mailed at your preferred cadence, or you can choose to view one on demand.

First-Time FordPass and SYNC AppLink Setup

Before you start

  • You may need to update your vehicle with the latest SYNC software, please verify here.
  • Ensure you have the latest version of FordPass from the App Store® or Google Play store installed on your mobile device, and sign into your account.
  • Add your vehicle to your account by scanning the VIN (Vehicle Identification Number) barcode. You may be asked to allow access to the camera prior to scanning. 

    NOTE: You can manually type your VIN to add the vehicle. Your VIN can be located by looking through the windshield on the driver’s side dashboard or driver’s side door frame of your vehicle.

  1. Connect your phone to SYNC AppLink.

    • iPhone® users: Use a cable to plug your iPhone into your vehicle’s USB port.
    • Android™ users: Pair your phone and make sure Bluetooth® is enabled on your device.

  2. Select the FordPass icon on the Apps screen of your SYNC 3 touchscreen.

    • You will be prompted to enable Mobile Apps.

      NOTE: You will NOT be prompted to enable Mobile Apps if you have already completed this step for other AppLink-enabled apps. e.g. Pandora, Spotify, etc.
    • You will then be prompted to allow FordPass to access certain vehicle information and permissions. Select Yes.

  3. Data collection will begin one minute after FordPass and SYNC AppLink are connected and the engine is running.

Subsequent FordPass and SYNC AppLink Connections

It is important to ensure your vehicle is connected to SYNC AppLink to monitor vehicle health and to receive Vehicle Health Alerts in FordPass and Vehicle Health Reports delivered to your inbox.

  1. Connect your phone to SYNC AppLink and the FordPass icon will appear on the Apps screen of your SYNC screen.

  2. Data collection will begin one minute after FordPass and SYNC AppLink are connected and the engine is running. 

Quick tip

If you don’t see the FordPass icon on your SYNC 3 screen during the connection process:

  • Touch the Connect Mobile Apps button to search for the FordPass app.
  • If you are not prompted to enable Mobile Apps, you can go to the Settings menu, touch Mobile Apps, then you will be prompted to enable Mobile Apps. Select Yes.
  • If your vehicle has Apple CarPlay or Android Auto enabled, you will need to disable this in order to see the Connect Apps icon on your SYNC 3 screen before being able to select the FordPass app.

Aftermarket On-board diagnostic devices (OBD) may interfere with various vehicle systems. To avoid interference, remove the device or contact the device maker for more information on compatibility.