
How to identify your SYNC® version
Four versions of SYNC are available, including SYNC with MyFord Touch, depending on your vehicle’s model and year. Learn which version of SYNC you have.
Learn moreA master reset returns the SYNC® 3 system to the factory settings. If you experience problems with the SYNC 3 system, you can perform a master reset. A master reset also erases all personalized information such as paired phone or Bluetooth® devices and destinations or navigation points of interest.3,27, 43
Once you’ve performed a master reset, you’ll need to pair your phone and download your phonebook contacts. You’ll also have to re-enter any saved Navigation points (if equipped with Navigation).
If you experience problems with phone pairing after you install the update, try performing a “clean” pairing. First, delete SYNC from your phone’s list of paired Bluetooth® devices. Then pair your phone as you would normally.
Effective: February, 2020
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