The Phonebook in your SYNC® with MyFord Touch® system helps keep your life running smoothly when you’re behind the wheel.

But did you know that making a few small changes to your Phonebook can help keep your MyFord Touch® system running smoothly too?

Performing simple adjustments like turning off Automatic Phonebook Download can help fix operational issues, and help keep your system operating in top shape.27

Improve Voice Recognition by Adding Full Names

If SYNC with MyFord Touch® can’t understand your voice commands when you’re trying to place a call, you may want to check your Phonebook contacts.

That’s because the system’s voice recognition works better when your contacts have a first and last name. For instance, saying “Call John Smith” is more effective than if you say just “Call John.”

Optimize Your System by Editing Phonebook Contacts

If your Phonebook is really big, it may affect how your MyFord Touch system runs.

To get the best performance, pare down your contact list to only the numbers you call regularly. You can also combine duplicate entries with separate Home/Work/Mobile numbers into one contact.

Also, try to limit each Phonebook contact to their first name, last name, and phone numbers.


Has your MyFord Touch® system mistakenly called your first stored contact, when you’re trying to make a call from a stored Phonebook contact?

If so, your paired phone may have special characters in its contacts that were imported to your MyFord Touch® Phonebook. Emoticons like smiley faces can affect MyFord Touch®, as well as any devices paired with it.

If you’ve experienced this issue, please remove all emoticons from your contact names. Refer to your phone's user guide for information about how to access and edit your phone's contacts.


If your MyFord Touch® system exhibits slower-than-normal operation or video or audio issues, performing a clean phone pair and turning off Automatic Phonebook Download can help get your system running smoothly again.

To turn off Automatic Phonebook Download, follow the steps below.

  • Your vehicle must be in Park and running, not in Accessory mode

  • Familiarize yourself with the MyFord Touch phone pairing procedure

  • Familiarize yourself with your phone’s Bluetooth settings

  1. Touch the Phone corner > Settings > Manage Phonebook. Turn Automatic Phonebook Download OFF. Do this for each paired phone.

  2. Touch Delete to remove the Phonebook. Do this for each paired phone.

  3. Scroll down and touch Re-download Phonebook. Do this for each paired phone.

Quick Tip

Leaving the Auto Phonebook Download option off can help your MyFord Touch system perform at its best. An easy way to keep your MyFord Touch Phonebook current after you add or delete contacts in your paired phone is to Touch Settings > Manage Phonebook, then scroll down and touch Re-download Phonebook.

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