How to identify your SYNC® version
Four versions of SYNC are available, including SYNC with MyFord Touch, depending on your vehicle’s model and year. Learn which version of SYNC you have.
Learn moreYour SYNC® with MyFord Touch®-equipped vehicle gives you voice and touch control to easily reach your destination and avoid traffic along the way. SYNC Services offers several ways to get directions as well as smart routing options, detailed map views (if equipped with Navigation), and personalized traffic information.27,129
Get directions and other travel information
There are several ways to get directions, traffic alerts, and other useful travel information such as fuel prices with SYNC. These include:
Subscription services
- SYNC Services
- Operator Assist
- Traffic
- Send to SYNC
- SiriusXM Traffic (if equipped with the optional SD Card Navigation system)34
- SiriusXM Travel Link (if equipped with the optional SD Card Navigation system)34
Optional equipment at time of vehicle purchase
- SD Card Navigation system
SYNC Services
Once you’ve activated SYNC Services, you’re connected to turn-by-turn voice directions, live Operator Assist support, personalized traffic reports, and 411 Business Search.129
(SYNC Services is available with My FordTouch-equipped vehicles and may require you to purchase a subscription.)
In order to access SYNC Services, you must add a mobile phone number – and select it as Active – when setting up your Ford Owner account. The Active mobile phone associated with your SYNC account must be Bluetooth®-enabled, and you’ll need to turn it on, pair it, and connect it with SYNC before you can start using SYNC Services.48
Optional SD Card Navigation system
When purchasing your vehicle at the dealership, you can equip it with the optional SD Card Navigation system. This option provides maps and trip information. While you’re driving, just say a few commands, and SYNC will answer with the information you need.
Where do I look for Navigation on my touchscreen?
When getting directions with SYNC® Services or the optional SD Card Navigation system, if equipped, in your SYNC with MyFord Touch® vehicle, it’s important to know where to look on your 8-inch touchscreen.
The Navigation “smart corner” displays options to type an address and get turn-by-turn directions, find your current location, and cancel a route. It also displays maps when navigating and provides information on traffic and speed limits.
If your vehicle is not equipped with the optional Navigation system, the top right-hand corner of your touchscreen will default to Information.
Operator Assist
Speak directly to a live operator with the Operator Assist package, which comes with available SYNC Services. If you’re using this service to get directions or search for a business, you can connect to a live operator at any time for help with your search.64
Traffic
Save your favorite addresses to easily access traffic updates. You can also create alerts on traffic conditions in your region, which will be sent via text message to your mobile phone. You can personalize traffic reports and alerts through your registered Ford Owner account, once activated.
Send to SYNC
Use the SYNC Destinations mobile app to locate a destination and send it to SYNC.
SiriusXM Traffic and SiriusXM Travel Link
Activate your six-month trial subscription to SiriusXM Traffic and SiriusXM Travel Link to take advantage of infotainment services for your voice-activated Navigation System, if equipped. With SiriusXM Traffic you get continuously updated traffic information and traffic-related incidents while SiriusXM Travel Link delivers local fuel prices, weather information, movie listings, sports scores, and schedules.
Ask SYNC for directions
Use voice commands while driving to interact with SYNC® with MyFord Touch®. Listed below are some voice commands commonly used to get directions and traffic information using either SYNC Services, Navigation (if equipped), or SiriusXM Traffic & Travel Link (if active).
To get started, press or pull Voice on the steering wheel and say “Services” to initiate SYNC Services. Once connected, you will be asked “What service do you want?” Alternately, after pressing or pulling Voice, you can say either Navigation or Travel Link to issue a corresponding voice command. Following are some common commands for each of these three modes:
SYNC Services
Command
How SYNC responds
Business search
Requests the name of the business you are looking for
Directions to <Address point>
Finds the route to a named address point that you named in your Ford Owner account
Help
Provides options for getting assistance with SYNC Services
Route status
Gives the number of miles and approximate time to your destination
Navigation
Command
How SYNC responds
Find an address
Finds the address you are looking for
I'm hungry
Finds nearby restaurants
Travel Link
Command
How SYNC responds
Traffic
Shows traffic along your route
Show weather forecast
Shows five day forecast
Show movie listings
Shows local movie listings
Show gas prices
Shows local gas stations and gas prices
Show sports scores
Shows sports scores
