Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

close Search anytime by typing
    Popular on Ford.com
    • Electric Vehicles
    • Ranger
    • Explorer
    How do I...
    • Pay my bill
    • Update my SYNC
    • Replace a Part
    • MUSTANG Skip To Content
    • BRONCO
    • CERTIFIED USED
    Dealership Locations
    Ford Logo Skip To Content
        • 2021 Ford EcoSport shown in Race Red
          2021 2021 EcoSport
          1 
          Build & Price
          Search Inventory
        • Hybrid Available
          2021 Ford Escape Titanium in Velocity Blue
          2021 2021 Escape
          Hybrid Available
          1 
          Build & Price
          Search Inventory
        • 2021 Ford Bronco Sport shown in Shadow Black
          2021 2021 Bronco Sport
          1 
          Build & Price
          Search Inventory
        • 2021 Ford Bronco outer banks in cyber orange
          2021 2021 Bronco
          1 
          Build & Price
        • 2021 Ford Edge shown in Ford Performance Blue
          2021 2021 Edge
          1 
          Build & Price
          Search Inventory
        • Hybrid Available
          2021 Ford Explorer X L T in Atlas Blue
          2021 2021 Explorer
          Hybrid Available
          1 
          Build & Price
          Search Inventory
        • All Electric
          2021 Mustang Mach E
          2021 2021 Mustang Mach-E
          All Electric
          1 
          Order
          Search Inventory
        • 2021 Ford Expedition Platinum in Burgundy Velvet
          2021 2021 Expedition
          1 
          Build & Price
          Search Inventory
        Explore all Vehicles
        See Special Offers
        Certified Used
        Explore Fuel Choices
        • 2021 Ford Ranger LARIAT Sport Super Crew with FX4 package in Velocity Blue
          2021 2021 Ranger
          1 
          Build & Price
          Search Inventory
        • The 2021 Ford Transit Connect Passenger Wagon shown in Solar Silver
          2021 2021 Transit Connect
          1 
          Build & Price
          Search Inventory
        • Hybrid Available
          2021 Ford F 1 50 X L T Sport in Carbonized Gray
          2021 2021 F-150
          Hybrid Available
          1 
          Build & Price
          Search Inventory
        • 2021 Ford Super Duty Lariat Crew Cab in Stone Gray
          2021 2021 Super Duty
          1 
          Build & Price
          Search Inventory
        • 2021 Ford® Transit Passenger Van XL shown in Race Red
          2021 2021 Transit
          1 
          Build & Price
          Search Inventory
        Explore all Vehicles
        See Special Offers
        Certified Used
        Explore Fuel Choices
        • Hybrid
          2020 Ford Fusion Hybrid S E in Ingot Silver
          2020 2020 FUSION HYBRID
          Hybrid
          1 
          Build & Price
          Search Inventory
        • Hybrid
          2021 Ford Escape S E Hybrid in Bronze Fire
          2021 2021 Escape SE Hybrid
          Hybrid
          1 
          Build & Price
          Search Inventory
        • Plug-In Hybrid
          2021 Ford Escape S E Plug in Hybrid in Antimatter Blue
          2021 2021 Escape SE Plug-In Hybrid
          Plug-In Hybrid
          1 
          Build & Price
          Search Inventory
        • Plug-In Hybrid
          2020 Ford Fusion Plug in Hybrid Titanium in White Platinum
          2020 2020 FUSION PLUG-IN HYBRID
          Plug-In Hybrid
          1 
          Build & Price
          Search Inventory
        • All Electric
          2021 Mustang Mach E
          2021 2021 Mustang Mach-E
          All Electric
          1 
          Order
          Search Inventory
        • Hybrid
          2021 Ford Explorer Limited Hybrid in Rapid Red
          2021 2021 Explorer Limited
          Hybrid
          1 
          Build & Price
          Search Inventory
        • Hybrid Available
          2021 Ford F 1 50 X L T Sport in Carbonized Gray
          2021 2021 F-150
          Hybrid Available
          Build & Price
          Search Inventory
        Explore all Vehicles
        See Special Offers
        Certified Used
        Explore Fuel Choices
        • Hybrid & PHEV Available
          2020 Ford Fusion Titanium in White Platinum
          2020 2020 Fusion
          Hybrid & PHEV Available
          1 
          Build & Price
          Search Inventory
        • 2021 Ford Mustang G T Premium Fastback in Race Red
          2021 2021 Mustang
          1 
          Build & Price
          Search Inventory
        Explore all Vehicles
        See Special Offers
        Certified Used
        Explore Fuel Choices

        COMMERCIAL VEHICLES

        • The 2021 Ford Transit Connect Cargo Van shown in Frozen White
          2021 2021 Transit Connect
          1 
          Build & Price
          Search Inventory
        • 2021 Ford® Transit Chassis Cab shown in Oxford White
          2021 2021 Transit CC-CA
          1 
          Build & Price
          Search Inventory
        • 2022 Ford E Series Cutaway in Oxford White
          2022 2022 E-Series Cutaway
          1 
          Search Inventory
        • 2021 Ford Super Duty in Oxford White
          2021 2021 Super Duty
          1 
          Build & Price
          Search Inventory
        • 2021 Ford Transit Cargo Van in Oxford White
          2021 2021 Transit
          1 
          Build & Price
          Search Inventory
        • 2021 Ford Super Duty Chassis Cab F 5 50 in Oxford White
          2021 2021 Chassis Cab
          1 
          Build & Price
          Search Inventory
        • 2022 Ford F 6 50 in Oxford White
          2022 2022 F-650 F-750
          1 
          Search Inventory
        • 2021 Ford F Series Stripped Chassis side profile
          2021 2021 Stripped Chassis
          1 
          Search Inventory
        • 2022 Ford E Series Stripped Chassis side profile
          2022 2022 E-Series Stripped Chassis
          1 
          Search Inventory
        Explore All Commercial Vehicles
        Explore Fuel Choices

        PERFORMANCE VEHICLES

        • 2021 Ford Explorer S T in Rapid Red
          2021 2021 Explorer ST
          1 
          Build & Price
          Search Inventory
        • 2020 Ford Edge S T shown in Performance Blue
          2020 2020 Edge ST
          1 
          Build & Price
          Search Inventory
        • 2020 F 1 50 Raptor in Velocity Blue
          2020 2020 F-150 Raptor
          1 
          Build & Price
          Search Inventory
        • 2021 Ford® Mustang Mach 1 in Grabber Yellow
          2021 2021 Mustang Mach 1
          1 
          Build & Price
          Search Inventory
        • 2021 Ford® Mustang Mach 1 Premium in Iconic Silver
          2021 2021 Mustang Mach 1 Premium
          1 
          Build & Price
          Search Inventory
        • 2021 Ford® Mustang Shelby® GT500® in Anti Matter Blue
          2021 2021 Mustang Shelby® GT500®
          1 
          Build & Price
          Search Inventory
        • Ford G T shown in Liquid Blue
          Ford GT
        • Limited edition Ford G T Mark 2
          Ford GT Mk II
        Explore All Performance Vehicles
        Explore Fuel Choices

        FUTURE VEHICLES

        • 2021 Ford Bronco outer banks in cyber orange
          2021 2021 Bronco
          1 
          Build & Price
        • 2022 Ford E Transit cargo van in ingot silver
          2022 2022 E-Transit
        • 2021 F 1 50 tremor logo
          2021 2021 F-150 TREMOR
        • 2021 Ford F 1 50 Raptor
          2021 2021 F-150 RAPTOR
        Explore All Vehicles
        Explore Fuel Choices

        SUVS & CROSSOVERS

        • 2021 Ford EcoSport shown in Race Red
          2021 2021 EcoSport
          1 
          Build & Price
          Search Inventory
        • Hybrid Available
          2021 Ford Escape Titanium in Velocity Blue
          2021 2021 Escape
          Hybrid Available
          1 
          Build & Price
          Search Inventory
        • 2021 Ford Bronco Sport shown in Shadow Black
          2021 2021 Bronco Sport
          1 
          Build & Price
          Search Inventory
        • 2021 Ford Bronco outer banks in cyber orange
          2021 2021 Bronco
          1 
          Build & Price
        • 2021 Ford Edge shown in Ford Performance Blue
          2021 2021 Edge
          1 
          Build & Price
          Search Inventory
        • Hybrid Available
          2021 Ford Explorer X L T in Atlas Blue
          2021 2021 Explorer
          Hybrid Available
          1 
          Build & Price
          Search Inventory
        • All Electric
          2021 Mustang Mach E
          2021 2021 Mustang Mach-E
          All Electric
          1 
          Order
          Search Inventory
        • 2021 Ford Expedition Platinum in Burgundy Velvet
          2021 2021 Expedition
          1 
          Build & Price
          Search Inventory
        Explore all Vehicles
        Explore Fuel Choices

        TRUCKS & VANS

        • 2021 Ford Ranger LARIAT Sport Super Crew with FX4 package in Velocity Blue
          2021 2021 Ranger
          1 
          Build & Price
          Search Inventory
        • The 2021 Ford Transit Connect Passenger Wagon shown in Solar Silver
          2021 2021 Transit Connect
          1 
          Build & Price
          Search Inventory
        • Hybrid Available
          2021 Ford F 1 50 X L T Sport in Carbonized Gray
          2021 2021 F-150
          Hybrid Available
          1 
          Build & Price
          Search Inventory
        • 2021 Ford Super Duty Lariat Crew Cab in Stone Gray
          2021 2021 Super Duty
          1 
          Build & Price
          Search Inventory
        • 2021 Ford® Transit Passenger Van XL shown in Race Red
          2021 2021 Transit
          1 
          Build & Price
          Search Inventory
        Explore all Vehicles
        Explore Fuel Choices

        ELECTRIFIED

        • Hybrid
          2020 Ford Fusion Hybrid S E in Ingot Silver
          2020 2020 FUSION HYBRID
          Hybrid
          1 
          Build & Price
          Search Inventory
        • Hybrid
          2021 Ford Escape S E Hybrid in Bronze Fire
          2021 2021 Escape SE Hybrid
          Hybrid
          1 
          Build & Price
          Search Inventory
        • Plug-In Hybrid
          2021 Ford Escape S E Plug in Hybrid in Antimatter Blue
          2021 2021 Escape SE Plug-In Hybrid
          Plug-In Hybrid
          1 
          Build & Price
          Search Inventory
        • Plug-In Hybrid
          2020 Ford Fusion Plug in Hybrid Titanium in White Platinum
          2020 2020 FUSION PLUG-IN HYBRID
          Plug-In Hybrid
          1 
          Build & Price
          Search Inventory
        • All Electric
          2021 Mustang Mach E
          2021 2021 Mustang Mach-E
          All Electric
          1 
          Order
          Search Inventory
        • Hybrid
          2021 Ford Explorer Limited Hybrid in Rapid Red
          2021 2021 Explorer Limited
          Hybrid
          1 
          Build & Price
          Search Inventory
        • Hybrid Available
          2021 Ford F 1 50 X L T Sport in Carbonized Gray
          2021 2021 F-150
          Hybrid Available
          Build & Price
          Search Inventory
        Explore all Vehicles
        Explore Fuel Choices

        CARS

        • Hybrid & PHEV Available
          2020 Ford Fusion Titanium in White Platinum
          2020 2020 Fusion
          Hybrid & PHEV Available
          1 
          Build & Price
          Search Inventory
        • 2021 Ford Mustang G T Premium Fastback in Race Red
          2021 2021 Mustang
          1 
          Build & Price
          Search Inventory
        Explore all Vehicles
        Explore Fuel Choices
      • Ford Credit Home
      • Pay My Bill
      • Apply for Credit
      • Ford Credit Customer Support
      • Financing Options
      • Ask Ford
      • Owners
      • Vehicle Support & How-Tos
      • Vehicle Maintenance & Service
      • SYNC & Technology
      • Warranty
      • FordPass
      • Contact Ford
      • Dealership Locations
        • English
        • Spanish
      • MUSTANG
      • BRONCO
      • CERTIFIED USED
      Owner
      • Owner Home
      • Service
        GO TO SERVICE HOME
        MAINTAIN YOUR VEHICLE
        • Vehicle Health Alerts and Reports
        • Maintenance Schedule
        • Service History
        • Recalls
        • Find a Dealer
        PROTECT YOUR VEHICLE
        • Ford Roadside Assistance
        • Ford Protect Extended Service Plans
        • Your Warranty
        • Ford Collision
        FORD SERVICE CREDIT CARD
        • About Ford Service Credit Card
        GET DEALS
        • Offers and Rebates
        • Check and Redeem Rebates
        FIND PARTS
        • Tire Finder
        • Ford Parts
        • Ford Accessories
        SERVICES
        • Tires
        • Wheel Alignments
        • Oil Changes
        • Batteries
        • Wiper Blades
        • Filters
        • FordPass
        Ford service technicians working in a garage
        Schedule Service

        Bring your Ford to the techs who know it best.

        Find a Dealer
      • Support
        GO TO SUPPORT HOME
        SUPPORT CATEGORIES
        • SYNC and Technology
        • Vehicle Care
        • Under the Hood and Mechanics
        • Dashboard and Interior
        • Vehicle Exterior
        • Safety and Security
        OWNER MANUALS
        • Download Owner Manuals
        • Vehicle Orientation Guide
        QUICK LINKS
        • Over-the-Air Updates
        • SYNC Software Updates
        • AppLink
        • Dashboard and Alerts Guide
        • Identify Your SYNC Version
        • FordPass Connect With Wi-Fi Hotspot
        • Navigation Map Updates
        • FordPass Rewards Visa Card
        CONTACT US
        • Connect With Us
        Earn with the new FordPass™ Rewards Visa® Card
        Pay for donuts. Get Points for upgrades.

        Sign up for the FordPass™ Rewards Visa® Card. Do it for your Ford.

        Learn More
      • FordPass™
        GO TO FORDPASS
        WHAT IS FORDPASS
        • Learn About the FordPass App
        ASSISTANCE
        • Chat with a FordGuide
        • Frequently Asked Questions
        FORDPASS WITH FORDPASS CONNECT
        • Learn About FordPass Connect
        • Activate FordPass Connect Through FordPass
        REWARDS
        • FordPass Rewards
        • FordPass Rewards Visa Card
        Fordpass home screen showing remote features
        The FordPass™ App

        Meet FordPass. The app that puts your ownership experience right in the palm of your hand.*

        *Based on U.S. auto manufactures owners mobile apps only

        Explore FordPass
      • Register/Sign In
      • Unavailable
      • Account
        GO TO ACCOUNT HOME
        ACCOUNT PREFERENCES
        • My Account
        • Change My Password
        MY VEHICLES
        • Manage Vehicles
        • Add a Vehicle
        MY REWARDS
        • FordPass Rewards
        • Rewards History
        Sign out
      • Hi, ready to roll?

        Empty Garage

        Add your vehicle to easily find vehicle information, track your Owner Advantage Rewards and receive notifications. Plus you’ll get to know your vehicle better with helpful information tailored just for you.

        vehicle image
      Support
      Solution Finder
      Your Vehicle
      Interior
      Center Console
      Touchscreen
      Backup Camera
      Usage

      What do the lines mean in my rear view camera display?

      You might also like

      How to identify your SYNC® version

      Four versions of SYNC are available, including SYNC with MyFord Touch, depending on your vehicle’s model and year. Learn which version of SYNC you have.

      Learn more

      Warning lamps and indicator

      The instrument cluster located on your Ford’s dashboard is equipped with warning lamps and indicators that allow you to easily monitor your vehicle’s condition and control settings.

      Learn more

      How to install SYNC® updates to your vehicle

      Learn how to install SYNC software updates in your vehicle. Follow these step-by-step instructions to install the latest software update.

      Learn more
      Dealer Modal Leaving FPR and taking you to preferred dealer site.
      Connecting you to friendly experts

      We're navigating you to the dealer's website to set up your service. Don't forget to ask for their help in redeeming your FordPass Rewards Points.

      Find a Dealer

      Find a Ford Dealership in your area.

      Live Chat

      Get one-on-one support right now.

      Call for Support

      Speak to a Ford representative.

      Please accept the new terms and conditions.

      Terms and Privacy Policy

      Terms and Privacy Policy ("Terms")

      Effective: February, 2020

      FordPass is a platform that will empower you to rethink the way you travel. Through a collection of current features and programs, and features coming soon, FordPass will provide you with more options so you can go further than you thought possible...
      Note: If you do not accept the terms and conditions by June 30, 2020, your Owner Advantage Rewards balance will be forfeited.

      Click here to view the Terms

      close Please choose a language

      Please choose a language

      • English
      • Spanish

        close Welcome A/Z Plan Participant

        Welcome A/Z Plan Participant

        Now you can view exclusive price savings on our Build & Price shopping tool.

        Note: A/Z Plan pricing information is not available on all Ford websites. In addition, some vehicles, trims or options you select may not qualify for A/Z Plans. Also, some dealers may choose not to participate in A/Z Plan pricing. Contact your local dealer to determine their level of participation in the program and final vehicle pricing.

        What happens if I close this site before I'm finished?

        If you close your window or tab, you must re-access the site through the A/Z Plan Pricing website to ensure that all eligible plan pricing is visible. If you need additional information concerning the A/Z Plans, please refer back to your A/Z Plan Pricing website for complete details.

        A/X/Z Plan pricing, including A/X/Z Plan option pricing, is exclusively for eligible Ford Motor Company employees, friends and family members of eligible employees, and Ford Motor Company eligible partners. Restrictions apply. See your Ford or Lincoln Dealer for complete details and qualifications. Ford Motor Company reserves the right to modify the terms of this plan at any time.
        close Thank you for visiting www.ford.com

        Thank you for visiting www.ford.com

        You’ll now be redirected to your local Ford Dealer site.
        Continue
        Cancel
        close

        To help you find your ideal certified used Ford vehicle, Ford is partnering with Autotrader to bring you the Ford Blue Advantage website.

        The Ford Blue Advantage website is operated by Autotrader. Autotrader’s privacy statement and visitor agreement apply to the Ford Blue Advantage website and the collection and use of data on that site.

        Continue
        Cancel

        California Residents

        Exercise your rights under the California Consumer Privacy Act here.

         

         

        Do Not Sell My Personal Information

          Popular
          • Electric Vehicles
          • Ranger
          • Explorer
            Popular
            • Electric Vehicles
            • Ranger
            • Explorer
            • All Vehicles

              • SUVs & Crossovers
              • Trucks & Vans
              • Cars
              • Electrified
              • Commercial Vehicles
              • Future Vehicles
              • Certified Used
              • Fleet Vehicles
              • All Vehicles
              • Performance Vehicles
            • Shopping Tools

              • Build & Price
              • Search Inventory
              • Get a Quote
              • Current Offers
              • Trade-In Value
              • Get a Brochure
              • Compare Vehicles
              • Get Updates
            • Finance

              • Ford Credit Home
              • Why Ford Credit
              • Finance Options
              • Payment Calculator
              • Credit Education
              • Customer Support
              • Ford Promise
              • Apply Online
              • Ford Credit Account
              • Ford Insure
              • Ford Interest Advantage
              • Investor Center
            • Owner

              • Owner Home
              • Schedule Service
              • Your Warranty
              • Service Coupons & Offers
              • Redeem & Rebate
              • SYNC & Technology
              • SYNC Software Updates
              • Owner Manuals
              • Locate a Dealer
              • Ford Parts
              • Ask Ford
              • Roadside Assistance
              • Ford Protect
              • Safety Recalls
              • Airbag Recalls
            • Experience Ford

              • Corporate
              • Careers
              • Investors
              • Company News
              • About Ford
              • Racing
              • Accessories Store
              • Warriors in Pink
              • Ford Merchandise
              • Ford Motor Company Fund
              • SYNC
              • FordPass
              • Ford Co-Pilot360 Technology
              • Ford Telematics
            • Get Updates
            • Share your thoughts about Ford.com

            Follow Ford

            • Facebook
            • Twitter
            • Youtube
            • Instagram
            Change Language
            • © 2021 Ford Motor Company
            • Site Map
            • |
              Glossary
            • |
              Site Feedback
            • |
              Contact Us
            • |
              Accessibility
            • |
              Terms & Conditions
            • |
              Privacy
            • |
              Cookie Settings
            • |
              Your CA Privacy Rights
            • |
              AdChoices
            • |
              Third-Party Trademarks
            ​ ​ ​