Ownership Basics

What To Do After An Accident

Thinking clearly after an accident can be difficult, but it’s important to make sure you have the right information.
Being prepared beforehand
  • You should always bring a cell phone and charger with you when you’re on the road so you can call for help if you need it
  • Keep a copy of your certificate of insurance in the vehicle – your insurance provider’s phone number will be on it, along with your policy number
  • Also keep a copy of your insurance policy in the vehicle should you ever be involved in an accident – that way, you’ll be able to reference it if you have any questions about your coverage after an accident
  • Keep a printed copy of this helpful accident report form in your glove box to help you gather important information after an accident
Immediately after the accident

Once you’ve determined that everyone involved is unhurt, here are the first things you should do:

  • Obtain the names, addresses and phone numbers of the other drivers, passengers and witnesses
  • Notify the police and have a report filed
  • Notify your insurance company immediately
Getting back to pre-accident condition

An accident is stressful for both you and your vehicle. The impact can affect anything, from alignment to sensors to your paint job. When it comes to repairing your vehicle after a collision, nobody is better equipped than a Ford or Lincoln Mercury Certified Collision Repair Center. They’ll have everything your vehicle needs, plus they:

  • Are committed to your 100% satisfaction
  • Use equipment that’s Ford- approved
  • Use original equipment parts
  • Have Ford Motor Company-trained technicians with the most up-to-date knowledge of your vehicle
  • Follow strict repair standards
  • Have a lifetime limited warranty on workmanship*
The importance of original equipment parts

You can find original equipment (OE) parts (also called Ford Motor Company Genuine Parts or Genuine Ford Parts) at a Ford or Lincoln Mercury Certified Collision Repair Center. These parts are designed and engineered to perform just like the ones that came on your vehicle. Using them is the best way to ensure that your vehicle performs like it did before the accident.

Other shops’ collision parts brands may be unauthorized copies that do not follow the quality standards of Ford Motor Company. Some of them may even be salvaged from previously totaled vehicles. You may never know where they came from – or if there were any issues with their quality. If a repair shop says they won’t be using original equipment parts, you may want to go somewhere else for your repair.

*See your Collision Repair Center for details.

Security that’s built in

Many newer Ford, Lincoln and Mercury vehicles have a number of advanced security features, including:
  • Remote keyless entry to lock or unlock your vehicle from a distance
  • An anti-theft perimeter alarm
  • SecuriLock® Passive Anti-Theft Immobilizer System, which is designed to help prevent the engine from being started unless a coded key programmed to your vehicle is used