What you need to know about the Takata airbag recall

Your safety is important to us. You may be driving a Ford Motor Company vehicle that is part of the nationwide Takata airbag recall. These airbags can explode, spraying shrapnel that can injure or kill.

It is important that you determine if your vehicle is affected and, if so, have it repaired FREE by a Ford Dealer. In some cases, only the driver’s or passenger’s side may be affected. In other cases, both the driver’s side and passenger’s side need to be repaired. Regardless, this situation requires immediate attention and is not to be taken lightly. Please view this video of one survivor's story.

Our plan is to achieve 100 percent accounting for Ford vehicles in the highest priority groups under the airbag recalls by June 30 2020.

Schedule repair now

This recall requires immediate attention

Like other automakers, Ford is cooperating with NHTSA’s Coordinated Remedy Order. Parts are available for all of the Ford vehicles in the highest priority groups and we urge customers to contact their dealer immediately for free repairs.

Ford vehicles in the highest priority groups are:

  • 2005 to 2014 Ford Mustang

  • 2004 to 2006 Ford Ranger

  • 2005 and 2006 Ford GT

We are using a wide variety of ways to reach and inform our customers of the airbag recalls, including:

  • Multiple and graphically driven direct-mail campaigns, including first-class mail, multicolored postcards, FedEx envelopes and notifications, registered mail, oversized envelopes and sticky reminder cards

  • Digital advertising

  • Personal phone calls and robocalls

  • Text messages

  • Email and awareness campaigns via both traditional and social media

  • Dealer outreach efforts

  • Searching used-car advertisements to identify unrepaired vehicles

Other activities Ford is employing to make it convenient for owners to have repairs completed:

  • Door-to-door canvassing

  • In select markets, Ford Dealers can complete some repairs at an owner’s home or workplace

  • Quick Lane facilities are now enabled to complete airbag recalls

  • For 2006 Ford Rangers included in our “Do Not Drive” recall, dealers will tow vehicles, repair them and return them at no cost to the customer

  • In the near future, Ford Dealerships may offer weekend airbag recall events and extended service hours

  • Ford is participating in events in various parts of the country. Examples include:
        o Woodward Dream Cruise – Detroit, MI
        o Mustang Club of America meetings – multiple locations
        o Local Mustang clubs – multiple locations
        o Ford GT club – Dearborn, MI

In addition, Ford continues to work with state agencies, insurance companies, and other partners to find and repair vehicles.

Parts Availability:

  • Driver-side and/or passenger-side airbags are available for vehicles in the highest priority groups

  • Parts for the remaining affected vehicles will be available in stages

  • 2006-2009 Zephyr/MKZ parts will be available in July 2018

  • Ford will update this document as additional parts become available

  • In general terms, most parts for affected vehicles will be available in the third and fourth quarters of 2018

If you have any questions, please call the Ford Customer Relationship Center:

U.S. - 866.436.7332

Canada - 800.565.3673

Here is a list of frequently asked questions regarding Ford and the Takata airbag recall: