Spread the word! Share the important airbag recall information with your friends & family to help ensure their vehicles are safe.
Parts are available to order for all Ford and Mercury vehicles and we urge customers to contact their dealer immediately for free repairs.
It is vital that you determine if your vehicle is affected and, if so, have it repaired FREE by a Ford Dealer. In some cases, only the driver’s or passenger’s side may be affected. In other cases, both the driver’s side and passenger’s side need to be repaired. Regardless, this situation requires immediate attention and is not to be taken lightly.
Please view this video of one survivor’s story.
Our plan is to achieve 100 percent accounting for Ford vehicles in the highest priority groups under the airbag recalls by June 30, 2020.
General parts availability
Parts are now available to repair all affected vehicles, however, your dealership will need to order parts for your vehicle prior to an appointment.
If you have any questions, please call the Ford Customer Relationship Center:
U.S. : 866.436.7332
Canada : 800.565.3673
How Ford Motor Company is informing customers of the airbag recall
Multiple and graphically driven direct-mail campaigns, including first-class mail, multicolored postcards, FedEx envelopes and notifications, registered mail, oversized envelopes and sticky reminder cards
Personal phone calls and robocalls
Email and awareness campaigns via both traditional and social media
Dealer outreach efforts
Searching used-car advertisements to identify unrepaired vehicles
Other ways we are making it easy for owners
In select markets, Ford Dealers can complete some repairs at an owner’s home or workplace.
Quick Lane facilities are now enabled to complete airbag recalls.
For 2006 Ford Rangers included in our “Do Not Drive” recall, dealers will tow vehicles, repair them and return them at no cost to the customer.
In the near future, Ford Dealerships may offer weekend airbag recall events and extended service hours.
Ford is participating in events in various parts of the country. Examples include:
- Mustang Club of America meetings – multiple locations
- Local Mustang clubs – multiple locations
- Ford GT club – Dearborn, MI
- Woodward Dream Cruise – Detroit, MI
In addition, Ford continues to work with state agencies, insurance companies and other partners to find and repair vehicles.