Highest priority vehicles
Like other automakers, Ford is cooperating with NHTSA’s Coordinated Remedy Order. Parts are available for all of the Ford vehicles in the highest priority groups and we urge customers to contact their dealer immediately for free repairs.
It is vital that you determine if your vehicle is affected and, if so, have it repaired FREE by a Ford Dealer. In some cases, only the driver’s or passenger’s side may be affected. In other cases, both the driver’s side and passenger’s side need to be repaired. Regardless, this situation requires immediate attention and is not to be taken lightly.
Please view this video of one survivor’s story.
Our plan is to achieve 100 percent accounting for Ford vehicles in the highest priority groups under the airbag recalls by June 30, 2020.
NHTSA recall zones
View replacement part rollout, state by state.
Additional Zone A Locations Not Shown: Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands
NHTSA has organized the U.S. and its territories into three zones. We are getting replacement parts as quickly as we can, with oldest vehicles in Zone A being highest priority and Zone B and Zone C following. Priority has been decided based on states with persistent high humidity and high temperatures, as certain Takata airbag components may degrade over time under such conditions. Please note, those in lower humidity states still need to take immediate action.
Zone A: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, American Samoa, Guam, the Northern Mariana Islands (Saipan), Puerto Rico and the U.S. Virgin Islands.
Zone B: Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia.
Zone C: Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming.
General parts availability
Parts are now available to repair all affected vehicles, however, your dealership will need to order parts for your vehicle prior to an appointment.
If you have any questions, please call the Ford Customer Relationship Center:
U.S. : 866.436.7332
Canada : 800.565.3673
How Ford Motor Company is informing customers of the airbag recall
Multiple and graphically driven direct-mail campaigns, including first-class mail, multicolored postcards, FedEx envelopes and notifications, registered mail, oversized envelopes and sticky reminder cards
Personal phone calls and robocalls
Email and awareness campaigns via both traditional and social media
Dealer outreach efforts
Searching used-car advertisements to identify unrepaired vehicles
Other ways we are making it easy for owners
In select markets, Ford Dealers can complete some repairs at an owner’s home or workplace.
Quick Lane facilities are now enabled to complete airbag recalls.
For 2006 Ford Rangers included in our “Do Not Drive” recall, dealers will tow vehicles, repair them and return them at no cost to the customer.
In the near future, Ford Dealerships may offer weekend airbag recall events and extended service hours.
Ford is participating in events in various parts of the country. Examples include:
- Mustang Club of America meetings – multiple locations
- Local Mustang clubs – multiple locations
- Ford GT club – Dearborn, MI
- Woodward Dream Cruise – Detroit, MI
In addition, Ford continues to work with state agencies, insurance companies and other partners to find and repair vehicles.