Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Support & How-Tos
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How to pair your phone with Ford SYNC
SYNC AppLink overview
SYNC® Function Buttons
Get directions with SYNC 3
FordPass™: Parking and My Wallet Features
Getting started with SYNC 3
How 911 Assist works with SYNC 3
How to adjust your SYNC® 3 touchscreen brightness
How to control your radio and CD player with SYNC 3
How to install SYNC 3 updates with Wi-Fi
How to install SYNC® 3 system updates with a USB
How to listen to text messages with voice commands and SYNC 3
How to pair your phone with SYNC 3
How to play your digital media player with SYNC 3
How to use SiriusXM® with SYNC® 3
How to use your iPhone and Siri Eyes Free with SYNC 3
SYNC 3 Entertainment overview
SYNC 3 Navigation overview
SYNC 3 Phone overview
SYNC® 3 Navigation: Advanced feature
SYNC® 3 volume adjustment
SYNC®3 Settings overview
SYNC® 3 plus Android Auto™
SYNC® 3 plus Apple CarPlay™ support
SYNC® Connect: Master Reset
Using Navigation voice commands with SYNC 3
Accessing the Vehicle Jack
Adjustable tilt/telescoping steering column
Airbag Video Message
Automatic headlamps with wiper-activated headlamp feature
Distance to empty
Driver Alert System
Front wiper stalk functionality
HD Radio technology
Headlamp adjustment overview
How to locate auxiliary powerpoint outlets
Improving your windshield wiper performance
Intelligent Oil-Life Monitor™ (IOLM)
Intelligent Oil-Life Monitor™ (IOLM) reset with 3 button setup
Manual passenger seat adjustment
One-Touch Power Windows with Troubleshooting Tips
PVD “Chrome-like” wheel and general wheel care
Power seat adjustment
Rain-sensing windshield wipers
Rear view camera
Remote Start System
Reverse sensing system
SelectShift Automatic Transmission: Truck
Trailer brake controller
Trailer sway control
USB smart charging
Your Fuel Economy: Gas Engine (Trucks/SUVs)
Your Fuel Economy: Introduction
Some features demonstrated are optional and vary by model/trim level.
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