SYNC & How-Tos

How to perform a master reset

If you experience problems with SYNC®, you can perform a master reset. This process erases all stored data, such as call history, text message information, and previously paired phones, and restores your system to factory settings.27

6 Steps

  • Before you start

    There are a few things you should do before starting step 1:

    • Your vehicle must be in Park and running, not in Accessory mode 
    • Familiarize yourself with the controls in your vehicle 
    • Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings 
  • Press the Aux button to select SYNC.

  • Press the Menu button.

  • Scroll to System Settings and press OK.

  • Use the Seek buttons to find Advanced and press OK.

  • Use the Seek buttons to find Master Reset and press OK.

  • SYNC displays, “Confirm Reset?” Press OK to reset your system.

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