How to perform a master reset

If you experience problems with SYNC®—or you are transferring ownership of the vehicle—you should perform a master reset. This process erases all stored data—such as call history, text message information, and previously paired phones—and restores your system to factory settings.27

  • The master reset process varies, depending on your vehicle model and year.

    If you have a 2017 model year SYNC-equipped vehicle or newer, or one of the 2016 and 2015 vehicles listed below, follow the first set of instructions.

    • Ford 2016 model year, SYNC-equipped Escape, Explorer, Edge, F-150, Focus, and Mustang.
    • Ford 2015 model year, SYNC-equipped Edge, F-150, Focus, and Mustang.

    If you have an older vehicle that is not listed above, follow the second set of instructions.

  • First set of instructions

  • Before you start

    There are a few things you should do before starting step 1:

    • Your vehicle must be in Park and running, not in Accessory mode.
    • Familiarize yourself with the controls in your vehicle.
    • Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings. 
  • On your phone, choose Bluetooth from the Settings menu, then select SYNC and delete it. 48

  • On the SYNC screen, press the Menu button.  

  • Press the Down Arrow button until SYNC Settings displays on the screen.
    Press OK.

  • Press the Down Arrow button until Master Reset displays on the screen.
    Press OK.

  • A Confirmation message displays on the screen.
    Press Yes.

  • After completing a master reset you will need to pair your phone to SYNC

  • Second set of instructions

  • Before you start

    There are a few things you should do before starting step 1:

    • Your vehicle must be in Park and running, not in Accessory mode.
    • Familiarize yourself with the controls in your vehicle.
    • Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings. 
  • On your phone, choose Bluetooth from the Settings menu, then select SYNC and delete it. 48 

  • On the SYNC screen, press the Phone button. The SYNC screen will display either:

    • Connecting
    • No phone paired or connected
  • Press the Arrows or Seek buttons until Return displays on the screen.
    Press OK.

  • Press the Arrows or Seek buttons until Advanced displays on the screen.
    Press OK.

  • Press the Arrows or Seek buttons until Master Reset displays on the screen.
    Press OK.

  • A Confirmation message displays on the screen.
    Press OK.

  • After completing a master reset you will need to pair your phone to SYNC.

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