How to Turn on Automatic Phonebook Download

Once you activate the automatic phonebook download feature, each time you connect your phone to SYNC®, it automatically transfers your recent call history and any changes you make to your phonebook contacts. You won't need to add, delete, or edit your contacts manually.27,48

  • The automatic phonebook download process varies, depending on your vehicle model and year.

    If you have a 2017 model year SYNC-equipped vehicle or newer, or one of the 2016 and 2015 vehicles listed below, follow the first set of instructions.

    • 2016 model year, SYNC-equipped Escape, Explorer, Edge, F-150, Focus, and Mustang.
    • 2015 model year, SYNC-equipped Edge, F-150, Focus, and Mustang.

    If you have an older vehicle that is not listed above, follow the second set of instructions.

  • First set of instructions

  • Before you start

    There are a few things you should do before starting step 1:

    • Make sure that your phone is compatible with SYNC by checking our compatibility chart 
    • Pair and connect your phone to SYNC 
    • Familiarize yourself with the controls in your vehicle  
    • Turn on your vehicle, phone, and radio/SYNC (your vehicle must be in Park)
  • After pairing and connecting your phone, press the Phone button to access the Phone Menu. Press OK

  • Press the Arrow button until Phone Settings displays, Press OK

  • Press the Arrow button until Phonebook pref. displays. Press OK

  • Press the Arrow button until Auto-Download displays. Press OK.

    A checkmark will appear, indicating that this feature had been enabled.

    Once you have selected Auto Download, SYNC will automatically update your phonebook and recent call history each time the phone connects to SYNC.  

  • Second set of instructions

  • Before you start

    There are a few things you should do before starting step 1:

    • Make sure that your phone is compatible with SYNC by checking our compatibility chart 
    • Pair and connect your phone to SYNC 
    • Familiarize yourself with the controls in your vehicle  
    • Turn on your vehicle, phone, and radio/SYNC (your vehicle must be in Park)
  • After pairing and connecting your phone, press the Phone button to access the Phone Menu. Press OK

  • Press the Arrow button until Phone Settings displays. Press OK.

  • Press the Arrow button until Auto Download On?, displays. Press OK

  • Auto Download On displays, confirming your selection.

    Once you have selected Auto Download, SYNC will automatically update your phonebook and recent call history each time the phone connects to SYNC.

  • Quick Tip

    Privacy Tip

    Your phonebook and call history can be accessed only when your phone is connected to SYNC.

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