How to pair your phone with SYNC

To use any of the phone features for SYNC®—such as making a call, receiving a text message, or using SYNC Services—you must first connect, or "pair" your Bluetooth®-enabled phone. Pairing is what allows Bluetooth devices to communicate securely with each other.

Please note that SYNC can make and receive calls using only one paired phone at a time.27,48,129

  • Before you start

    There are a few things you should do before starting step 1:

  • Turn on your


    • Mobile phone
    • Vehicle
    • Radio/SYNC 
  • Enable your phone’s Bluetooth® feature and make your phone discoverable.

  • Press the Phone button to access the Phone Menu. Press OK. Add a Device displays. Press OK.

  • SYNC prompts, "Press OK to begin pairing device." Press OK.

  • SYNC prompts, "Search for SYNC on your device and enter the PIN provided by SYNC." Press OK.

    A six-digit number displays on the screen for three minutes, during which time SYNC actively seeks for the same number from your phone. 

  • Type the number displayed by SYNC on your phone key pad.

    Upon successful pairing, a message displays confirming the phone is connected.


  • Exit the phone pairing process by pressing the Arrows to select the Exit message and press OK to leave the Phone menu.

  • Quick Tip

    Make your phone discoverable

    You'll usually find Bluetooth®, the wireless technology that allows your device to connect to SYNC, on your mobile device through the Main menu> Settings> Wireless and Networks> Bluetooth.

    Once you’ve accessed Bluetooth settings, choose discoverable or hands-free. You may also need to scan for SYNC on your device. If you’re having trouble, please consult your device instructions for enabling Bluetooth and making your device discoverable.

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