SYNC & How-Tos

Get directions with SYNC

Your SYNC®-equipped vehicle gives you voice control to reach your destination easily and avoid traffic along the way. Use SYNC Services to get voice-guided turn-by-turn directions, personalized traffic alerts (with available SYNC Services), and more.27,129 

Get directions and travel information

There are three ways to get directions, traffic alerts, and other travel information with SYNC.

Subscription in SYNC Services

  • Operator Assist*
  • Traffic and Directions*
  • Send to SYNC*

* SYNC Services is available with SYNC-equipped vehicles and may require you to purchase a subscription. In order to access SYNC Services, you must add a mobile phone number – and select it as Active – when setting up your SYNC Owner account. The Active mobile phone associated with your SYNC account must be Bluetooth®-enabled, and you’ll need to turn it on, pair it, and connect it with SYNC before you can start using SYNC Services.48

Operator Assist in SYNC Services

Speak directly to a live operator with the Operator Assist package, which comes with available SYNC Services, once activated. You're connected to turn-by-turn voice directions, live Operator Assist support, and 411 Business Search and can speak with a live operator for help with your search.64

Traffic in SYNC Services

Save your favorite addresses for targeted traffic updates. You can also create alerts for traffic conditions in your region, which will be sent via text message to your mobile phone. You can personalize traffic reports and alerts through your registered SYNC Owner account, once activated.

Send to SYNC in SYNC Services

Visit MapQuest® from your home or office computer to locate a destination and send it to SYNC. SYNC will prompt you to download the directions and then read them to you turn-by-turn.52

Ask SYNC for directions

Use voice commands to interact with SYNC. Listed below are some commonly used voice commands for directions and traffic information using SYNC Services.

To get started, press Voice on the steering wheel and say “Services” to initiate SYNC Services. Once connected, you’ll be asked “What service do you want?”  Following are some common commands:

SYNC Services


 How SYNC responds

Business search Requests the name of the business you are looking for
Directions to <Address point> Finds the route to a named address point that you named in your SYNC Owner account
Help Provides options for getting assistance with SYNC Services
Route status Gives the number of miles and approximate time to your destination

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