Before you start
There are a few things you should do before starting step 1:
- Before running a report in your vehicle, you must activate the Vehicle Health Report feature in your SYNC Owner account
- Pair and connect your phone with SYNC, and be sure your phone's Caller ID feature is not blocked
- Make sure the phone you're using is set as Active in your SYNC Owner account settings
- Familiarize yourself with the controls in your vehicle
Turn your vehicle on and put it in Park, not Accessory mode.
Run your vehicle for at least one minute before you run the report. (You will need to continually run your vehicle during the collection and sending of vehicle information, as well.)
Turn on your
Press or pull the Voice button and say, "Vehicle Health Report."
Run Report displays.
Connecting displays. SYNC is now checking the status of the major systems in your vehicle and will send this information using your phone.
When the vehicle information has been sent, Vehicle Health Report Submitted displays.
Your report will be available in your SYNC Owner account within a few minutes of running your report.
Hear a recording?
If you request a Vehicle Health Report and hear a recording asking you to register at SYNC Owner, but have already activated the service in your account, Caller ID may be blocked on your phone. Be sure the connected phone is registered as the Active phone in your SYNC Owner account, turn off Caller ID blocking, and attempt to run another report.