Personalized travel, directions, and information
SYNC Services offers audible travel information on demand. If SYNC Services can't fulfill your request for Directions or 411 Business Search, you can use the Operator Assist service.
411 Business Search and Directions integrate with the Voice-activated Navigation system to provide maps and directions to requested destinations.
You can personalize SYNC Services by registering an account and setting up your favorites.
When you access SYNC Services, a phone call is placed to an automated system. Once connected, follow the prompts. You don’t need to press the Voice button every time before speaking (there are a few exceptions—see Exploring Information by voice).
How to connect with SYNC services
To connect with SYNC Services, press Voice and say "Services." When prompted, choose one of the following services.
To end the call, Press Phone. If you are requesting directions, the call will end after the directions have downloaded to your vehicle.
|Traffic||Hear a traffic report for your current location or en route to a personal address point like "Home" or "Work"|
|Directions||Get turn-by-turn directions to a destination, including personal address points like “Home” and “Work”|
|Business Search||Find a destination and get directions to it|
|Horoscopes||Hear your daily horoscope|
|Movies||Hear local movie listings|
|News||Hear top news stories|
|Sports||Hear sports scores and game schedules for professional and college teams|
|Stocks||Hear stock reports|
|Travel||Receive airline, rental car, hotel, and taxi assistance from major national booking desks|
|Weather||Hear the weather forecast for your current location|
|Favorites||Connect to the Favorites selected on your owner profile, such as hometown traffic, news, and sports scores|
Subscribing to SYNC Services
Most SYNC-equipped vehicles may be eligible for a limited, complimentary subscription to SYNC Services. Your active SYNC Services subscription includes 20 complimentary Operator Assist calls per year.
For the best results, ensure that you have successfully paired your Bluetooth-enabled phone with SYNC and disabled the phone's caller ID blocking feature. Then, access SYNC Services by pressing the Voice button and saying, "Services." SYNC will guide you through the voice commands necessary to use all of the SYNC Services features or you can familiarize yourself with the available voice commands beforehand.
Renewing your SYNC Services subscription
Each year, we will ask you if you would like to renew your SYNC Services enrollment. Your renewal lets us know that you plan to continue using the service and provides us with an opportunity to keep our customer service records accurate. If you are at the end of your limited, complimentary subscription, there may be a charge to renew SYNC Services.
You can renew your subscription in-vehicle – the system will prompt you when it’s time to renew – or you can renew online by logging in to your Ford Owner account.
Once your subscription has expired, you can log in to your Ford Owner account to purchase an additional 1-year subscription for $60.00. Each year includes 20 free Operator Assist sessions.