Before you start
There are a few things you should do before starting step 1:
- Your vehicle must be in Park and running, not in Accessory mode
- Familiarize yourself with the controls in your vehicle
- Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings
Press the PHONE hard button.
Select the ‘Settings’ tab on the touchscreen.
Scroll using the seek buttons on the touchscreen and select ‘Master Reset’.
SYNC will ask you to confirm. Press 'YES' to continue.
SYNC will confirm when the master reset is complete.