How to perform a master reset

If you experience problems with SYNC®, you can perform a master reset. This process erases all stored data, such as call history, text message information, and previously paired phones, and restores your system to factory settings.27

  • Before you start

    There are a few things you should do before starting step 1:

    • Your vehicle must be in Park and running, not in Accessory mode 
    • Familiarize yourself with the controls in your vehicle 
    • Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings 
  • Press the PHONE hard button.

  • Select the ‘Settings’ tab on the touchscreen.

  • Select ‘Advanced’.

  • Scroll using the seek buttons on the touchscreen and select ‘Master Reset’.

  • SYNC will ask you to confirm. Press 'YES' to continue.

  • SYNC will confirm when the master reset is complete.

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