How to pair your phone with SYNC with Voice-Activated Navigation

Pair phone with SYNC with Voice-Activated Navigation Pair phone with SYNC with Voice-Activated Navigation

To use any of the phone features for SYNC® with Voice-Activated Navigation, such as making a call, receiving a text message, or using SYNC Services—you must first connect, or "pair," your Bluetooth®-enabled phone. Pairing is what allows Bluetooth devices to communicate securely with each other.

Please note that SYNC with Voice-Activated Navigation can make and receive calls using only one paired phone at a time.27,48,129

  • Before you start

    There are a few things you should do before starting step 1:

  • Turn on your

    • Mobile phone
    • Vehicle
    • Radio/SYNC
  • Enable your phone’s Bluetooth® feature and make your phone discoverable.


  • Select Phone with the radio or steering wheel button or touchscreen to access the Phone Menu.

  • Press Settings on the touchscreen.  

    If this is the first phone to be paired, this will be a pop-up; otherwise, touch the Settings tab.

  • Touch Add

    If other previously paired Bluetooth-enabled phones or media players are turned on during the pairing process, SYNC will list them on the screen.

  • SYNC prompts, "Search for SYNC on your device and enter the PIN or Pass-key provided by SYNC." 

    A six-digit number will display on the screen for three minutes, during which time SYNC actively seeks the same number from your phone.

  • On your phone, type the six-digit number displayed by SYNC.

    Upon successful pairing, SYNC displays a message confirming that the phone is connected.

  • Exit the phone pairing process by touching OK on the Exit message. 
  • Quick Tip

    Make your phone discoverable

    You'll usually find Bluetooth®, the wireless technology that allows your device to connect to SYNC, on your mobile device through the Main menu> Settings> Wireless and Networks> Bluetooth.

    Once you’ve accessed Bluetooth settings, choose discoverable or hands-free. You may also need to scan for SYNC on your device. If you’re having trouble, please consult your device instructions for enabling Bluetooth and making your device discoverable.

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