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How to pair your phone with SYNC with Voice-Activated Navigation

To use any of the phone features for SYNC® with Voice-Activated Navigation, such as making a call, receiving a text message, or using SYNC Services—you must first connect, or "pair," your Bluetooth®-enabled phone. Pairing is what allows Bluetooth devices to communicate securely with each other.

Please note that SYNC with Voice-Activated Navigation can make and receive calls using only one paired phone at a time.27,48,129

How to make your phone active in your SYNC owner account

You can make and receive calls with any Bluetooth®-enabled phone that is paired and connected to SYNC®. But to use SYNC Services* or to run a Vehicle Health Report, you'll need to make one phone active in your Ford Owner account. Only one phone can be active, but you can change it in your Owner account at any time.27,48,64,129

How to transfer your phonebook

When you transfer contacts from your phonebook to SYNC® with Voice-Activated Navigation, say the person's name and SYNC will call for you. You can also say a person at a location, such as "Call Mom at home." Turn on the Automatic Phonebook Download feature, and every time you connect your Bluetooth®-enabled phone, it will update any additions or changes you've made to your contacts.27,48

How to listen to and reply to text messages

SYNC® with Voice-Activated Navigation can read incoming text messages to you while your vehicle is in motion. SYNC can translate commonly used emoticons and abbreviations such as :-) and LOL. When your vehicle is parked, you can choose among 15 preset messages to reply to your messages.27,48

Voice commands for your phone

A key feature of SYNC® with Voice-Activated Navigation is using voice commands for hands-free calling. Voice commands can also be used to manage text messages, phone settings, and phone connections.27,48

Manage your phonebook to work with SYNC with Voice-Activated Navigation

The Phonebook in your SYNC® with Voice-Activated Navigation system helps keep your life running smoothly when you’re behind the wheel.

But did you know that making a few small changes to your Phonebook can help keep your system running smoothly too?

Performing simple adjustments can help fix operational issues, and help keep your system operating in top shape.27

Phones compatible with SYNC

We are continuously testing* devices to see how they work with SYNC**. Use the search tool below to find out how your device tested with each SYNC feature.

*These test results reflect the device with the latest OS/firmware/factor settings and does not factor in the possibility that third party apps/changing device settings could alter these results.
**Listing of specific phones and service providers is intended to show the technical compatibility of the phones with SYNC. It does not imply a relationship between Ford Motor Company and the mobile phone manufacturers, service providers, or the media player providers.

How to turn on automatic phonebook download

Once you activate the automatic phonebook download feature, each time you connect your phone to SYNC® with Voice-Activated Navigation, it automatically transfers your recent call history and any changes you make to your phonebook contacts. You won't have to add, delete, or edit your contacts manually.27,48

How to reverse pair your phone

To use any of the phone features for SYNC® with Voice-Activated Navigation—such as making a call or using SYNC Services—you must first connect, or "pair" your Bluetooth®-enabled phone. Some smartphones use a four-digit Personal Identification Number (PIN) and cannot accept the six-digit PIN provided by SYNC. Reverse pairing allows you to pair a phone requiring a four-digit PIN.27,48,129


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