SYNC & How-Tos

How to perform a master reset

If you experience problems with SYNC® with MyFord Touch®, you can perform a master reset. This process erases all stored data, such as call history, text message information, and previously paired phones, and restores your system to factory settings.27

5 Steps

  • Before you start

    There are a few things you should do before starting step 1:

    • Your vehicle must be in Park and running, not in Accessory mode 
    • Familiarize yourself with the controls in your vehicle 
    • Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings
    • Disconnect any USB devices and SD cards that are connected to your vehicle's media hub. If you have an SD Card Navigation system, be sure to remove the SD card 
  • Using your system’s touch screen, touch Settings, then touch System.

  • Navigate to the second page of the System menu, then touch Master Reset.

  • When SYNC prompts you, touch “Yes” to continue.

  • “Performing scheduled system maintenance…” appears on the touch screen for several minutes.

  • The home screen reappears. The master reset is now complete.

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