SYNC & How-Tos

How to perform a master reset

If you experience problems with SYNC® with MyFord Touch®, you can perform a master reset. This process erases all stored data, such as call history, text message information, and previously paired phones, and restores your system to factory settings.27

5 Steps

  • Before you start

    There are a few things you should do before starting step 1:

    • Your vehicle must be in Park and running, not in Accessory mode 
    • Familiarize yourself with the controls in your vehicle 
    • Make a note of any saved Navigation points and other personal data. This process will erase all of your data from SYNC, and will restore SYNC to factory settings
    • Disconnect any USB devices and SD cards that are connected to your vehicle's media hub. If you have an SD Card Navigation system, be sure to remove the SD card 
  • Using your system’s touch screen, touch Settings, then touch System.

  • Navigate to the second page of the System menu, then touch Master Reset.

  • When SYNC prompts you, touch “Yes” to continue.

  • “Performing scheduled system maintenance…” appears on the touch screen for several minutes.

  • The home screen reappears. The master reset is now complete.

Did you find this helpful?

Yes No

Thank you for your feedback!

Why wasn’t this article helpful?

Sorry you're having trouble. Here are some other ways to get help.


For the information you want



Ford Customer Service Center



An authorized Ford dealership

Locate Dealer