Text Messages

Why can't I reply to texts using voice commands?

You can reply to text messages with any one of the 15 preset messages provided by SYNC® 3.
Using preset messages helps to keep your eyes on the road and your hands on the wheel.27

Here’s how to reply using the preset text messages and voice commands. 

Before you start

  • See if this feature is available with your phone by checking the compatibility chart
  • Ensure that your phone’s Bluetooth® functionality is turned on, and your phone is paired to SYNC 3.48 (Help me pair my phone.)
  • Make sure your vehicle’s Do Not Disturb feature is turned off. On your touchscreen’s main phone menu, the Do Not Disturb button should not display a light.
*Note: Text messaging is a phone-dependent feature. If you have an iPhone®, please see Receiving iPhone text messages with SYNC 3.48

  1. After SYNC 3 reads a text message, to reply to the most recent message, press the Voice button and say, "Reply to text message."  


  2. SYNC 3 will then display the list of preset messages with corresponding numbers. 


  3. Reply with the number of the message you would like to send. 


  4. SYNC 3 will confirm your choice. 


Note: Downloading and sending text messages using Bluetooth are phone-dependent features. Certain features in text messaging are speed-dependent and not available when your vehicle is traveling at speeds more than 3 mph (5 km/h).  

List of 15 preset text messages

  1. I’ll call you back in a few minutes.
  2. I just left, I’ll be there soon.
  3. Can you give me a call?
  4. I’m on my way.
  5. I’m running a few minutes late.
  6. I’m ahead of schedule, so I’ll be there early.
  7. I’m outside.
  8. I’ll call you when I get there.
  9. OK
  10. Yes
  11. No
  12. Thanks
  13. Stuck in traffic.
  14. Call me later.
  15. LOL

Did you find this helpful?

Yes No

Thank you for your feedback!

Why wasn’t this article helpful?

Sorry you're having trouble. Here are some other ways to get help.


For the information you want

Search Ford.com


Ford Customer Service Center



An authorized Ford dealership

Locate Dealer

Show me more

Learn how to receive iPhone text messages with SYNC 3.

See troubleshooting tips in why won’t SYNC notify me of my iPhone texts?

To ensure your phonebook is downloaded and you know who is texting, see how to manage your phonebook with SYNC 3.