FordPass Rewards™ Frequently Asked Questions

Learn more about popular topics regarding the FordPass Rewards program.

FordPass Rewards

  • What is FordPass Rewards?

    FordPass Rewards is an exciting new program that allows members to earn and redeem valuable Points on vehicle service and maintenance or new vehicle purchases.

  • What happened to Owner Advantage Rewards®?

    Owner Advantage Rewards (OAR) was converted to FordPass Rewards.

    • Dealer-funded Service Rewards — Migrated into equivalent value of FordPass Rewards Points and will be available for redemption at any participating Ford dealership
    • Earned Oil Changes — Awarded 5,000 FordPass Rewards Points per oil change (gas or diesel)
    • New Vehicle Sales Rewards and any Oil Change Credits. Sales rewards and oil change credits will not be converted to FordPass Rewards Points

Membership

  • How do members join FordPass Rewards?

    Joining FordPass Rewards is easy.  When customers join FordPass through the app or online, they automatically become members of FordPass Rewards. Get started by downloading the FordPass App for iPhone or Android. A FordGuide and the dealership can also assist with enrollment.

  • Are FordPass App users automatically enrolled in FordPass Rewards?

    Yes. When customers accept terms and conditions for FordPass (either through the app or online), they are automatically enrolled in FordPass Rewards. If FordPass members joined prior to March 2019, they will need to accept the new terms and conditions and will then be enrolled in FordPass Rewards.

  • Can a customer sign up for FordPass Rewards without an email address?

    No, customers cannot sign up for FordPass Rewards without an email address.

  • Do members need to own a Ford vehicle to participate in FordPass Rewards?

    No. Members can still enjoy all the benefits of FordPass Rewards without owning a Ford vehicle.  Points are associated with a member account, not a vehicle.

  • Can a member share a FordPass Rewards account with family?

     No. FordPass Rewards accounts are based on the individual account owner.

  • Do members have to use the FordPass App to earn rewards?

    No. Members can earn FordPass Rewards at their participating dealership and view their account online.

  • If a member has more than one FordPass Rewards account, can they combine the accounts or redeem from more than one account on a single transaction?

    No. Accounts may not be combined, and a member may only redeem from one account on a single repair order or transaction.

  • Can a member combine their account with the account of a family member or friend?

    No. Accounts may not be combined, and any earning and redemption is separate.

  • Can a customer be a member of both FordPass Rewards and Lincoln Access Rewards and transfer Points between accounts?

    FordPass Rewards and Lincoln Access Rewards are designed to align with the member's vehicle. A customer may be a member of both programs, but as separate programs, Points cannot be transferred between accounts.  In addition, a member may only redeem from one account on a single repair order or transaction.

  • Are Points earned when members visit a Quick Lane?

    Yes, a member has the same earning and redemption opportunities at participating Quick Lanes as they do in dealership service lanes.

  • How do members view their FordPass Rewards Points balance?

    Members can see FordPass Rewards Points balances when logged in to their account or in the FordPass App under the Account tab. The dealer can also look up the balance.

  • Is FordPass Rewards just for FordPass Connect™ customers and new vehicle buyers?

    FordPass Rewards is available to everyone. Customers can join when they purchase a new vehicle or later in their ownership. 

  • How will members receive communications about the latest FordPass Rewards program information?

    FordPass Rewards members will receive member-exclusive communications via email, in-app messaging or other forms of digital messaging.

Earning Points

  • How do members earn FordPass Rewards Points?

    FordPass Rewards Points can be earned through the purchase of Motorcraft® or Omnicraft™ parts, and any associated labor from participating Ford dealerships and by members participating in activities and offers from Ford, through the FordPass App or website. Point-earning opportunities could include (not all available at program launch):

    ·         Points with new vehicle purchase for completing the following:

                      o   Purchasing or leasing a new retail Ford vehicle from a participating dealer

                      o   Purchasing a qualifying Ford Certified Pre-Owned Vehicle from a participating dealer

                      o   Activating and maintaining FordPass Connect modem*

                      o   Joining FordPass Rewards within 60 days of purchase

    ·         Points with Ford Certified Pre-Owned vehicle purchase or lease for joining within 60 days of purchase**

    ·         Having your vehicle serviced (retail repair orders only) at a participating dealer (restrictions apply.)

    ·         Setting a preferred dealer

    ·         Completing a digital brand experience (e.g., survey, video)

    *Modem must be activated within 60 days of purchase through the FordPass App on a smartphone and remain active for at least 6 months after activation. Buyers of non-modem equipped vehicles will also receive Points after enrollment. Visit a participating dealer for details.

    **Buyers of Ford Certified Pre-Owned vehicles will receive Points for complimentary maintenance after enrollment. Modem not required. CPO vehicles purchased between August 1, 2019 and November 13, 2019 are eligible for 11,000 Points. CPO vehicles purchased prior to August 1, 2019 are not eligible for this offer. Visit a participating dealer for details.

  • How many FordPass Rewards Points do members earn for service at their participating dealership?

    Members can earn 10 FordPass Rewards Points per $1 spent on eligible purchases of parts and service at any participating dealership.

  • How do members earn Points in the service drive?

    Members will earn Points when they purchase a Ford, Motorcraft® or Omnicraft™ part and any associated labor from a participating Ford dealer. Members will earn 10 Points per $1 spent. Non-Ford parts or services will not earn Points.

  • If a Ford, Motorcraft or Omnicraft part cannot be used in the repair of a competitive-make vehicle, can the member still earn Points?

    Earning is limited to repair orders with a Ford, Motorcraft or Omnicraft part.

  • Can members earn FordPass Rewards Points when traveling outside of the U.S.?

    International earning and redemption is not available at this time; Points are only earned and redeemed in the United States.

  • Will members be able to earn Points for accessories they are adding to their vehicle at the time of purchase?

    Not at this time.

  • How do members find a participating dealer at which they can earn FordPass Rewards Points?

    Inquiring members will be able to search for participating dealers online or through the FordPass App

  • How long does it take for Points to appear in a member’s account?

    Points will be deposited into a member’s account within ten (10) days of the qualifying service transaction and 30 days of the sales transaction. Certain activities may require additional time to validate qualifying transactions.

  • Can FordPass Rewards Points earned at a member’s preferred dealer be redeemed at any dealer?

    Yes. FordPass Rewards Points can be redeemed at any participating dealer.

  • What if members have earned FordPass Rewards Points, but they are not displaying in their account balance?

    Please contact a FordGuide for assistance or in the FordPass App, at FordPass Rewards or call 800-336-0486 (U.S. only). 

  • Is there a cap on the number of Points a member can earn and redeem?

    There is no cap on Point earning or redemption.

Redeeming Points

  • How do members redeem FordPass Rewards Points? 

    FordPass Rewards Points can be redeemed for any qualifying transaction at any participating dealership. A member may also redeem Points toward the purchase of a new vehicle at a participating dealership.

  • Can members give their FordPass Rewards Points to someone else?

    No. At this time, FordPass Rewards Points cannot be gifted to another FordPass Rewards member.

  • Do FordPass Rewards Points expire?

    Yes. FordPass Rewards Point balances expire and are forfeited when a member has not earned Points, redeemed Points or fulfilled a reward earned through FordPass Rewards for 365 consecutive calendar days. App usage does not qualify as activity needed to keep Points from expiring.

  • Can FordPass Rewards Points be redeemed on Fordparts.com?

    Not at this time. FordParts.com doesn't currently integrate with the FordPass ecosystem.

Complimentary Maintenance

  • Does a member receive complimentary maintenance with a vehicle purchase?

    FordPass Rewards provides 42,000 Points with the purchase or lease of a new vehicle and the activation of FordPass Connect. The FordPass Rewards Points may be used in a variety of ways: Members will have the choice to redeem the Points toward their first three maintenance visits, save their Points for a later service need or put them toward their next new vehicle purchase or lease. Customers who purchase or lease a Ford Certified Pre-Owned vehicle will earn 22,000 Points if they join within 60 days of vehicle purchase.

  • How do members receive the FordPass Rewards Points with vehicle purchase?

    To receive this offer on a new vehicle, a customer must:

    1. Purchase or lease a new retail Ford vehicle from a participating dealer
    2. Activate and maintain FordPass Connect modem* 
    3. Join FordPass Rewards within 60 days of purchase

    Ford Certified Pre-Owned vehicle purchasers must join FordPass Rewards within 60 days of vehicle purchase.**

    *Modem must be activated within 60 days of purchase through the FordPass App on a smartphone and remain active for at least 6 months after activation. Buyers of non-modem equipped vehicles will also receive Points after enrollment. Visit a participating dealer for details.

    **Buyers of Ford Certified Pre-Owned vehicles will receive Points for complimentary maintenance after enrollment. Modem not required. CPO vehicles purchased between August 1, 2019 and November 13, 2019 are eligible for 11,000 Points. CPO vehicles purchased prior to August 1, 2019 are not eligible for this offer. Visit a participating dealer for details.

  • Can a customer activate a modem without a smartphone or tablet?

    No, a smartphone or tablet is required for modem activation.

  • Will customers who purchase new vehicles without a FordPass Connect modem be eligible for FordPass Reward Points?

    Yes, in this case, the customer does not need to connect a modem, but they must enroll in FordPass Rewards and purchase or lease a new vehicle to earn the 42,000 Points.  

  • How many FordPass Rewards Points do members get when they purchase a vehicle? 

    Members receive 42,000 FordPass Rewards Points for a new gas-powered vehicle and 75,000 Points for a new diesel vehicle — enough Points to use toward complimentary maintenance on your first three maintenance visits or for future select services or new vehicle purchases. Members who purchase or lease a Ford Certified Pre-Owned vehicle earn 22,000 Points.

  • Does the Points offer apply to certified pre-owned or used vehicles?

    42,000 FordPass Rewards Points are available for new vehicle purchases. Ford Certified Pre-Owned vehicle purchasers will earn 22,000 Points. Used vehicles do not qualify.

  • What benefits do FordPass Rewards Points with vehicle purchase or lease offer?

    Members benefit by receiving 42,000 FordPass Points for a gas-powered vehicle and 75,000 Points for a diesel — enough Points to virtually eliminate the cost of up to three scheduled service visits or for future select services or new vehicle purchases.

  • What can members expect when they use their FordPass Rewards Points?

    A member choosing to use the Points for maintenance can expect to cover the following visits and services:

    • 7,500-mile service: Oil & filter change, tire rotation and multi point inspection
      • Members Redeem: Gas: 11,000 Points; Diesel: 20,000 Points
    • 15,000-mile service: Oil & filter change, tire rotation and multi point inspection 
      • Members Redeem: Gas: 11,000 Points; Diesel: 20,000 Points
    • 22,500-mile service: Oil & filter change, cabin air filter, tire rotation and multi point inspection 
      • Members Redeem: 20,000 Points; Diesel: 35,000 Points
  • Are there any model year restrictions for the Points with vehicle purchase?

    No, all new vehicle retail sales/leases are eligible with a sale date on or after the national launch of FordPass Rewards.

  • Can these FordPass Rewards Points be used for something other than maintenance visits? 

    Yes. Members may use their Points for maintenance, or anything else that can be redeemed for in FordPass Rewards. This could include a discount towards the purchase of their next vehicle.

  • How does a member activate the modem?

  • What happens if the modem is deactivated before the six-month period?

    If a member deactivates the modem on their vehicle prior to the required 180-day period the FordPass Rewards Points earned (42,000 Points for gas and 75,000 Points for diesel) will be removed from the member account. If the member has redeemed part or all of the earned rewards, FordPass Rewards will deduct the remaining Points from the member account.

  • How long does it take for the Points with vehicle purchase to appear in a member’s account?

    It can take up to 30 days for the Points to appear in the member’s FordPass Rewards account. Contributing factors include: the vehicle sale report date from the dealership, the modem activation date and the date the customer joined FordPass Rewards.

OAR Migration to FordPass Rewards

  • How will Owner Advantage Rewards Service, Oil Changes and New Vehicle Sales Rewards migrate to FordPass Rewards?

    Breakdown of migration

    • Dealer-funded Service Rewards — Migrated into equivalent value of FordPass Rewards Points and will be available for redemption at any participating Ford dealership
    • Earned Oil Changes — Awarded 5,000 FordPass Rewards Points per oil change (gas or diesel)
    • New Vehicle Sales Rewards and any Oil Change Credits. Sales rewards and oil change credits will not be converted to FordPass Rewards Points
  •  How will members know their balance has been transferred?

    Members will be able to log in to check their balance, use the FordPass App, or check with their preferred dealer.

  •  How will members know the redemption value of their FordPass Rewards Points? (OAR members are used to seeing their balance in dollars)

    Members will have access to redemption information that will inform them of redemption options for their FordPass Rewards Points. For example, redemptions for sales and service transactions.

  • Do expiration dates on Owner Advantage Rewards balances reset when converted to FordPass Rewards Points?

    Yes. Converted Owner Advantage Rewards balances reset to 365 consecutive calendar days from the date of conversion. Expiration of FordPass Rewards Points is tied to member activity earning and redeeming, so if a member is inactive for 365 days, their FordPass Rewards Points will expire. The expiration clock resets every time a member participates in FordPass Rewards.

  • What do members do if the former Owner Advantage Rewards dealer does not participate in FordPass Rewards?

    Members will no longer earn any rewards but will be able to redeem any active OAR service rewards at the original dealership for a period of 180 days after FordPass Rewards launch. FordPass Rewards Points may only be earned and redeemed at participating dealerships.

  • Where can members redeem FordPass Rewards Points created during Owner Advantage Rewards dollar conversion?

    FordPass Rewards Points can be redeemed at any participating dealership.

  • How do members find a participating dealer where they can earn FordPass Rewards Points?

    Please see the list of participating FordPass Rewards dealers.