WHAT YOU NEED TO KNOW ABOUT THE TAKATA AIRBAG RECALL.


Your safety is important to us. You may be driving a Ford Motor Company vehicle that is part of the nationwide Takata airbag recall. These airbags can explode, spraying shrapnel that can injure or kill.

It is important that you determine if your vehicle is affected and, if so, have it repaired FREE by a Ford Dealer. In some cases, only the driver’s or passenger’s side may be affected. In other cases, both the driver’s side and passenger’s side need to be repaired. Regardless, this situation requires immediate attention and is not to be taken lightly. Please view this video of one survivor’s story.

Our plan is to achieve 100 percent accounting for Ford vehicles in the highest priority groups under the airbag recalls by June 30 2020.

Like other automakers, Ford is cooperating with NHTSA’s Coordinated Remedy Order. Parts are available for all of the Ford vehicles in the highest priority groups and we urge customers to contact their dealer immediately for free repairs.

Ford vehicles in the highest priority groups are:
· 2005 to 2014 Ford Mustang
· 2004 to 2006 Ford Ranger
· 2005 and 2006 Ford GT

We are using a wide variety of ways to reach and inform our customers of the airbag recalls, including:
· Multiple and graphically driven direct-mail campaigns, including first-class mail, multicolored postcards, FedEx envelopes and notifications, registered mail, oversized envelopes and sticky reminder cards
· Digital advertising
· Personal phone calls and robocalls
· Text messages
· Email and awareness campaigns via both traditional and social media
· Dealer outreach efforts
· Searching used-car advertisements to identify unrepaired vehicles

Other activities Ford is employing to make it convenient for owners to have repairs completed:
· Door-to-door canvassing
· In select markets, Ford Dealers can complete some repairs at an owner’s home or workplace
· Quick Lane facilities are now enabled to complete airbag recalls
· For 2006 Ford Rangers included in our “Do Not Drive” recall, dealers will tow vehicles, repair them and return them at no cost to the customer
· In the near future, Ford Dealerships may offer weekend airbag recall events and extended service hours
· Ford is participating in events in various parts of the country. Examples include:
         o Woodward Dream Cruise – Detroit, MI
         o Mustang Club of America meetings – multiple locations
         o Local Mustang clubs – multiple locations
         o Ford GT club – Dearborn, MII

In addition, Ford continues to work with state agencies, insurance companies and other partners to find and repair vehicles.

Parts Availability:
· Driver-side and/or passenger-side airbags are available for vehicles in the highest priority groups
· Parts for the remaining affected vehicles will be available in stages
· 2006-2009 Zephyr/MKZ parts will be available in July 2018
· Ford will update this document as additional parts become available
· In general terms, most parts for affected vehicles will be available in the third and fourth quarters of 2018

If you have any questions, please call the Ford Customer Relationship Center in the U.S. at 866.436.7332 and in Canada at 800.565.3673.

To see if your vehicle is affected by the airbag recall, please use our VIN lookup tool.

Here is a list of frequently asked questions regarding Ford and the Takata airbag recall.

 

What is the safety issue with Takata airbags?

Takata determined that a defect related to motor vehicle safety may arise in some non-desiccated ammonium nitrate airbag inflators due to propellant degradation occurring after prolonged exposure to high absolute humidity, high temperatures and high temperature cycling. Testing and analyses conducted by Takata and by independent entities have found there are wide differences in the time periods in which propellant degradation takes place. The propellant degradation varies in different climate zones, in different vehicle makes and models, and in different airbag inflator and propellant configurations. If the propellant in the airbag inflator has degraded, a rupture in the inflator may occur should the airbag inflate due to a crash. A ruptured inflator can send inflator parts toward vehicle occupants, resulting in serious injury or death.

It is important to note that for vehicles that are part of the Takata recalls, the issue is the airbag inflator, which is a component of the airbag assembly, and not the actual airbag. The supplier for the airbag and airbag inflator can be different for the same vehicle; it’s also possible to have different suppliers for the driver and passenger-side airbag inflators in your vehicle.

What is the status of your parts availability for the open Takata recalls for Ford and Lincoln?

We have parts available for some vehicles now, depending on the recall and priority group as directed by NHTSA. Ford has permanent repairs available for all driver-side inflators that have been recalled (2005-14 Ford Mustang, 2005-06 Ford GT and 2004-06 Ford Ranger built in North America). Ford also has permanent passenger-side inflator replacement parts available for 2004-06 Ranger, 2005-06 Ford GT, 2010-12 Mustang vehicles. These affected owners have been notified.

We are working with our suppliers to receive parts as quickly as possible. Please click here on safety recalls to visit our simple online tool to determine if your Ford, Lincoln or Mercury vehicle is included in any recall.

Is my vehicle included in these recalls?

Click here on safety recalls to visit our simple online tool to determine if your Ford, Lincoln or Mercury vehicle is included in any recall. Simply enter your vehicle’s 17-character vehicle identification number (VIN) to see any open safety, compliance or emissions recalls, including those that relate to Takata, as well as customer satisfaction programs. You can find your vehicle VIN on a metal plate located on the lower portion of the instrument panel, just inside the windshield on the driver’s side. It is most easily viewed from outside the vehicle. Please refer to your owner’s guide for the specific location in your vehicle.

Why did Ford tell 2006 Ford Ranger owners to stop driving their vehicles?

Ford Motor Company identified approximately 36,000 2006 model year Ranger vehicles in North America with airbag inflators that pose higher risk of rupturing in the event of a crash. We take this matter very seriously and are advising owners of these specific 2006 Ford Rangers to stop driving their vehicles so dealers can make repairs immediately. Parts are available now, and dealers are prepared to get vehicles directly from customers, make permanent repairs that will resolve the safety risk and provide a free interim loaner vehicle, if necessary.

Ford has a VIN look-up tool at Ford.com that customers can use to determine if their vehicle is one of those involved in this action. It can be found here.

Why did Ford tell some customers they shouldn’t sit in the passenger seat of their vehicles?

Ford advised some customers who own certain vehicles with Takata passenger inflators of ways to mitigate the safety risk, and not sitting in the passenger seat is one way to do so.

My vehicle is included in this recall. Is it safe to drive?

Vehicles equipped with airbags, including airbags that are under recall, save lives and reduce injuries. The majority of Takata airbags will perform as expected. The Takata safety recall presents a risk to safety that, while low, is still important to acknowledge. In the case of Takata, the data Ford has reviewed indicates the likelihood of an airbag inflator rupture is very low and most airbag inflators will perform properly, protecting customers in the event of a crash.

How does the Takata bankruptcy affect Ford’s ability to complete interim or permanent repairs involving Takata recalls?

We do not expect Takata’s bankruptcy to affect Ford’s ability to repair vehicles.

How do I know if my vehicle is a high-risk vehicle?

Both NHTSA and Takata have indicated that the majority of highest-risk vehicles include older vehicles in areas with the most exposure to a combination of high humidity and high temperature cycling. In the case of certain 2006 Ford Rangers, Ford is advising customers to stop driving those vehicles and contact a dealer for immediate repairs as data indicates a higher risk of rupturing in the event of a crash than other vehicles included in the recalls. There are a number of different recalls related to Takata airbag inflators; in every case, Ford is working closely with NHTSA to prioritize vehicle repairs, and is working closely with the agency to ensure our customers are informed on the status of repair availability of their vehicles.

I’m concerned that my airbag isn’t safe. Should I disable my airbag?

No. NHTSA estimates that frontal airbags saved 2,400 lives in 2014 alone. According to NHTSA, it is far more likely that your airbag will perform properly and protect you than rupture and cause harm should you be involved in a crash. An airbag that is purposely disabled has a 100 percent chance of failing to provide any protection in a crash.

Are there any warning signs or symptoms that would indicate my vehicle has this issue?

No.

How can I get my vehicle fixed?

If your vehicle is affected, you will receive a letter from Ford notifying you of the recall. When parts become available, Ford will notify you by mail that you should schedule an appointment with your dealer to have your vehicle serviced for the recall. If your vehicle experiences an issue in the meantime, you should contact your dealership.

Why do some vehicles have parts available and not others?

The unprecedented volume and scope of the industrywide Takata airbag inflator recalls have created unique replacement parts challenges for all vehicle manufacturers and global parts suppliers. At NHTSA’s request, Ford issued safety recalls for vehicles with certain Takata inflators even though replacement inflators with a different propellant would not be available for months or even years; in the meantime, new inflators are being redesigned and manufactured.

Ford is currently engaged in the complex and lengthy process of developing replacement nonammonium nitrate-based airbag inflators from alternative suppliers. Airbag inflators are highly engineered and unique to each model and model year. In addition to the lengthy design and revalidation process, the scarcity of global production capacity from inflator suppliers is contributing to a delay in global replacement parts availability.

What is the expected repair? How long will it take to repair?

The repair procedure could differ depending on the vehicle. When you receive a letter alerting you that parts are available, the letter will describe the repair and provide a guideline of how long it will take. When you receive the letter, please contact your dealer to schedule a service appointment. At that time, your dealer will be able to tell you approximately how long the recall repair will take.

Are you providing loaner vehicles while customers wait for parts?

Safety is our top priority. Ford Motor Company is providing loaner vehicles in circumstances where replacement inflators are not available for certain vehicles that fall under the Takata recalls. Owners should contact the Ford Customer Relationship Center in the U.S. at 866.436.7332 and in Canada at 800.565.3673.

Will Ford continue to use Takata airbag inflators in its products?

Ford Motor Company products currently in development will not be equipped with Takata airbag inflators that use ammonium nitrate.

Will my vehicle need to have its airbag inflators replaced again?

It depends on your vehicle. If your vehicle received an interim repair, you will receive another notice from Ford when the permanent repair is available. It is important that you have the permanent repair completed when you are notified that parts are available.

My vehicle was already serviced for the Takata airbag inflator recall, so why did I receive another recall notification?

There are several possibilities. First, you may have received an interim repair for the recall. If that is the case, you will receive another notice when the permanent repair is available. It is important to carefully read all safety recall notifications that you receive and contact the Ford Customer Relationship Center if you have questions.

In other cases, your vehicle could be included in different recalls involving Takata airbag inflators, one for the driver-side airbag inflator and another for the passenger-side airbag inflator. Please check the letter you receive to determine which recall pertains to your vehicle.

You can also click here on safety recalls to visit our simple online tool to determine if your Ford, Lincoln or Mercury vehicle is included in any recall. Simply enter your vehicle’s 17-character vehicle identification number (VIN) to see any open safety, compliance or emissions recalls, including those that relate to Takata, as well as customer satisfaction programs. You can find your VIN on a metal plate located on the lower portion of the instrument panel, just inside the windshield on the driver’s side. It is most easily viewed from outside the vehicle. Please refer to your owner’s guide for the specific location in your vehicle.

Who should I call if I have more questions?

If you have additional questions, you can contact the Ford Customer Relationship Center in the U.S. at 866.436.7332 and in Canada at 800.565.3673.

Where can I get more information about this issue?

For additional information, please visit NHTSA’s web site dedicated to the Takata airbag inflator recall issue. NHTSA also offers a VIN look-up tool to determine if any vehicle is under recall. It can be found here.

Contact Us

If you still have concerns, please contact the Customer Relationship Center.

 

1-866-436-7332 
1-800-232-5952 (TDD)

 

Monday through Friday:
8:00AM - 8:00PM (Eastern Time)