How to pair your phone with SYNC

To use any of the phone features for SYNC®—such as making a call or receiving a text message—you must first connect, or "pair" your Bluetooth®-enabled phone. Pairing is what allows Bluetooth devices to communicate securely with each other.

Please note that SYNC can make and receive calls using only one paired phone at a time.27,48

  • The phone pairing process varies, depending on your vehicle model and year.

    If you have a 2017 model year SYNC-equipped vehicle or newer, or one of the 2016 and 2015 vehicles listed below, follow the first set of instructions.

    • 2016 model year, SYNC-equipped Escape, Explorer, Edge, F-150, Focus, and Mustang.
    • 2015 model year, SYNC-equipped Edge, F-150, Focus, and Mustang.

    If you have an older vehicle that is not listed above, follow the second set of instructions.

  • First set of instructions 

  • Before you start

    There are a few things you should do before starting step 1:

  • Turn on your

    • Mobile phone
    • Vehicle
    • Radio/SYNC 
  • Enable your phone’s Bluetooth feature and ensure your phone is discoverable or visible

  • Press the Phone button to access the Phone Menu.

    If no phones have been paired, Please add a phone displays.

    Press Add.

  • SYNC prompts, "Search for SYNC on your device and select SYNC once it is found.”

    From your phone’s Bluetooth menu, search for SYNC and select it.

    A six-digit number (PIN) displays on the SYNC screen for three minutes, during which time SYNC actively seeks for the same number from your phone.  

  • Confirm that the number (PIN) displayed matches on both SYNC and your device.

    If no PIN appears on your device, but you are prompted to enter a PIN on your phone, type the six-digit number displayed by SYNC.

    Upon successful pairing, a message displays confirming the phone is connected.
    SYNC may prompt you with more phone options, like automatic phonebook download.

    If you activate the automatic phonebook download feature, each time you connect your phone to SYNC, it automatically transfers your recent call history and any changes you make to your phonebook contacts.

    A pop-up message may appear on your phone requiring you to grant access to SYNC. Choose yes. 

  • The system displays the Phone Menu once the phone is successfully paired and connected. (The menu list options, such as: Dial a number, Redial, Phonebook, Text Messages, Bluetooth devices, Phone Settings.)  

  • Second set of instructions

  • Before you start

    There are a few things you should do before starting step 1:

  • Turn on your

    • Mobile phone
    • Vehicle
    • Radio/SYNC 
  • Enable your phone’s Bluetooth feature and ensure your phone is discoverable or visible.

  • Press the Phone button to access the Phone Menu. Press OK. Add a Device displays. Press OK.

  • SYNC prompts, "Press OK to begin pairing device." Press OK.

  • SYNC prompts, "Search for SYNC on your device and enter the PIN provided by SYNC." Press OK.

    From your phone’s Bluetooth menu, search for SYNC and select it.

    A six-digit number displays on the SYNC screen for three minutes, during which time SYNC actively seeks for the same number from your phone.

  • On your phone, type the six-digit number displayed by SYNC.

    SYNC may prompt you with more phone options, like automatic phonebook download.

    If you activate the automatic phonebook download feature, each time you connect your phone to SYNC, it automatically transfers your recent call history and any changes you make to your phonebook contacts.

    A pop-up message may appear on your phone requiring you to grant access to SYNC. Choose yes.

  • Exit the phone pairing process by pressing the Arrows to select the Exit message and press Cancel to leave the Phone menu.

  • Quick Tip

    Make your phone discoverable

    You'll usually find Bluetooth, the wireless technology that allows your device to connect to SYNC, on your mobile device through the Main menu> Settings> Wireless and Networks> Bluetooth.

    Once you’ve accessed Bluetooth settings, choose discoverable or hands-free. You may also need to scan for SYNC on your device. If you’re having trouble, please consult your device instructions for enabling Bluetooth and making your device discoverable.

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