How to pair your phone with SYNC 3

To use SYNC® 3 phone features—such as making a call or receiving a text message—you must first connect, or "pair" your Bluetooth®-enabled phone. Pairing is what allows Bluetooth devices to communicate securely with each other.

Please note that SYNC 3 can make and receive calls using only one paired phone at a time.27,48

See how to pair your phone with SYNC 3 in this video.

  • Before you start

    There are a few things you should do before starting step 1:

  • Switch on your vehicle and radio, and turn on your mobile phone. 

  • Enable your phone’s Bluetooth feature, and make your phone discoverable.

  • On your vehicle’s SYNC 3 touchscreen, press “Add Device.”

    (If you’ve already paired a phone, SYNC displays the name of that device. If your screen asks you to connect a phone, make sure Bluetooth is turned on for your paired device. If not, follow the next steps.)
     

  • Scan for devices on your mobile phone, until SYNC is found.  

  • Select SYNC on your mobile phone, which will then display a six-digit PIN.

    Note: If your device prompts you to enter a PIN, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step. 

  • When prompted on your phone’s display, confirm that the PIN displayed by SYNC matches the PIN displayed on your phone. 

  • The SYNC display will then indicate that pairing is successful. 

  • Next, SYNC displays 911 Assist status.
    (This feature is “Off” by default; press “Off” to turn the feature on.)

    You also have the option to turn off “Auto-Download Contacts.”
    (This feature is “On” by default; press “On” to turn the feature off.)

  • Press the “Finish” button. 

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