FordLincoln

Privacy Policy – Ford Motor Company’s U.S. Marketing Database


Introduction

Ford Motor Company ("Ford") respects your privacy and is committed to protecting it. This privacy statement explains Ford’s privacy practices related to personally identifiable information (e.g., name and e-mail address) that Ford receives through event and activity-related sources such as car shows and new product launch events, and business reply cards. Ford compiles such personally identifiable information in Ford’s U.S. Marketing database. (Note: if you provided personally identifiable information to a Ford website, please refer to the privacy policy accessible from that site for a description of the applicable privacy practices).


How We Use the Personally Identifiable Information

We may use the personally identifiable information we have received, such as your e-mail address, to honor a subscription request. We may also use your information for purposes of contacting you for things like promotional offers, marketing programs, or other purposes. On occasion, we engage in joint promotions and limited sharing with service providers and others with whom we have agreements restricting their use of the information.


Sharing Your Personally Identifiable Information

We may share your personally identifiable information with other companies within the Ford family of companies or subsidiaries. Our "family of companies" is the group of companies related to us by common control or ownership. We share information within this "family" as a normal part of conducting business and offering products and services to our customers. We may provide your personal information to our authorized dealers for their use in promoting, sponsoring, or endorsing the sales and servicing of our products. The dealer is not restricted by Ford in their use of your data. We will not rent, lease, or sell your personally identifiable information to any third party (including affiliates) for its own independent use. We do not provide customer information to unrelated businesses for their own direct marketing uses independent of a combined or joint promotion with Ford. Vendors, contractors or partners who have access to your personal information in connection with providing services for us are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for us. Ford will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ford (b) protect and defend the rights or property of Ford; and, (c) act under exigent circumstances to protect the personal safety of users of Ford, its web sites, or the public.


Security of your Personally Identifiable Information

We use systems, policies, and procedures to maintain accuracy of the personally identifiable information we receive and to protect if from loss, misuse, or alteration.


If You Unsubscribe From Email Marketing Materials

If you choose to unsubscribe from Ford, Lincoln or Mercury Division marketing emails, we will honor your request within 10 business days. You may continue to receive transactional emails related to your vehicle, which may include account balances and statements.


Contacting Us

If you have any questions, comments or concerns about this privacy statement or our privacy practices, please contact us at 1-800-392-3673.


Privacy Statement Effective Date and Revision Days

Occasionally we may update this privacy statement in order to reflect any changes to our privacy practices. If we update this statement, the new statement will be posted ten (10) days prior to the changes taking effect.

The effective date of this privacy statement is April 10, 2010.


Contact Us

We like to hear from vehicle owners like you. That is why we have provided several ways for you to contact us with your questions or comments.

Feel free to submit any questions you have about your vehicle to Ask Ford, your very own 24-7 virtual representative. Ask about anything from specifics about your warranty to recall information and what comes in an ESP plan. All you have to do is Ask Ford!


Ask Ford Motor Company

Contact us by phone by calling one of the toll-free numbers.

Ford Motor Company Hours (Eastern Time): 8:00 a.m. - 5:00 p.m., Monday - Friday

800-392-FORD (3673)

800-232-5952 (TDD for the hearing impaired)


If you would prefer to email Ford Motor Company, simply click here

If you prefer to contact us by mail, please send your comments or questions to:

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126