Roadside Assistance

We're here when you need help — 24 hours a day, seven days a week.

Need Roadside Service?

Give us a call

US: 1-800-241-3673
Canada: 1-800-665-2006

When you call, we'll ask for your:
  • Current location
  • Vehicle Identification Number (VIN)
    Vehicle Identification Number (VIN)

    You can find your 17-character Vehicle Identification Number (VIN) on your:

    • Driver's side door jamb
    • Windshield/dashboard (visible from the outside)
    • Vehicle title
    • Vehicle registration
    • Finance statements
    • Insurance documents

    Drivers side
  • Vehicle make & model
  • Vehicle color
  • License plate number

In case of emergency, call 911

Always make sure everyone on the scene is safe. If you need help from the police, fire department, or hospital, call 911 first.

Ford and Mercury Coverage



2007 or newer 5 years or 60,000 miles (whichever comes first)
2006 or earlier 3 years or 36,000 miles (whichever comes first)

If you are out of warranty coverage but need Roadside Assistance for your vehicle, you can use your credit card to pay a one-time fee for the service you need.

Available Services


We will tow your disabled vehicle to the nearest qualified Ford Dealership within 35 miles.

Battery jump start

We will jump start your vehicle if your battery loses its charge.

Flat tire change

We will mount your spare if you have a flat tire.

Fuel Delivery

We will bring you up to two gallons of gasoline or five gallons of diesel fuel if you run out.

Lock out assistance

We will unlock your vehicle if you are locked out (doesn't include the cost of making spare keys).