SYNC & How-Tos


How to change 911 Assist settings

If you're in a crash where airbags deploy or, in certain vehicles, the fuel-pump shuts off, 911 Assist® with GPS uses your paired phone to call a 911 operator.* The microphone is on so anyone in the vehicle can speak to the operator. 911 Assist is off by default, so you must change settings to turn it on. Most SYNC® vehicles can be upgraded to include 911 Assist.27,28

*Aftermarket OBD-II wireless transceiver diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. To avoid interference, remove the device or contact the device maker for more information on compatibility.


5 Steps

  • Before you start

    There are a few things you should do before starting step 1:


  • Press the Phone button.

  • Press the Arrows to scroll through the Phone menu until you see 911 Assist.

  • Press the OK button to select it.

  • To enable 911 Assist, press the Arrows until you see Set On?, then press OK.


    You'll see the confirmation message, "911 Assist ON."

  • To disable 911 Assist, return to the 911 Assist menu and press the Arrows until you see Set Off?, then press OK.


    You'll see the confirmation message, "911 Assist OFF."

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