How to make your phone active in your Ford Owner account

You can make and receive calls with any Bluetooth®-enabled phone that is paired and connected to SYNC®. But to use SYNC Services* or to run a Vehicle Health Report, you'll need to make one phone active in your Ford Owner account. Only one phone can be active, but you can change it in your Owner account at any time.27,48,64,129

  • Before you start

    There are a few things you should do before starting step 1:

  • Access your mobile phone information in your account settings.

  • After you add a mobile phone number, you can then make it active.


    Remember to turn off call blocking on the active mobile phone before running a Vehicle Health Report or connecting to SYNC Services.

  • * SYNC Services varies by trim level and model year and requires a subscription fee for one year, non-renewable. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation. 

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